The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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WHITEPAPERS

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eBook | The CSP Journey to Customer Service Health: Four Principles for Customer Care Transformation

Whitepaper | Published: February 23, 2015 | Sponsored by: Pegasystems, Inc.

Customer care leaders at many communications service providers (CSPs) have their hands full with strategic "Customer Experience" transformations. These initiatives take time and touch many aspects of the CSP infrastructure, organization and customer processes. In this ebook, Pegasystems' Russell Palmer proposes four key principles that can make the journey to customer service health easier and more effective. Download Today!

Big Data Insights

Whitepaper | Sponsored by: Tektronix

Big data is one of this year's hot-button topics for CSPs. There are any different angles to the big-data saga, most of them focused on the pact on telecoms customer relationships. But there's an impact on the etwork operations side as well. As our cover story observes, we're starting to hear terms like "network sibility," which leverages big-data analytics to see not just every nook and anny of the network, but what customers are doing on it - all the way own to the application level - and responding to that. Download today!

8 Must Have Technologies For Next-gen Video Processing Solutions

Whitepaper | Sponsored by: Vantrix

Solutions that enable VSPs to rapidly roll out the innovate live-to-VoD, live-streaming and over-the-top (OTT) services that today's consumers demand. Powering these services is cost prohibitive, or technically unfeasible with traditional video processing infrastructures. Read this e-book to learn about the technologies that video service providers must deploy to win and retain subscribers, while reducing CAPEX and OPEX—both today and in future.

Amdocs' 2015 State of the RAN whitepaper

Whitepaper | SPONSORED BY: Amdocs

Discover trends affecting global mobile operators as they strive to deliver resilient wireless coverage and capacity. Learn More!

Wi-Fi: Ensuring Quality of Experience

Whitepaper | Sponsored by: Openet

Network Selection Intelligence - For When Best Effort Isn't Good Enough. Mobile operators are now looking towards Wi-Fi to help to meet consumers' insatiable demand for data with lower cost networks. However ensuring customer quality of experience on Wi-Fi and developing strategies to best monetize Wi-Fi has proven challenging for many operators. Learn more!

Software Defined Networks (SDN) and Network Functions Virtualization (NFV)

Whitepaper | Sponsored by Aricent

The communication service providers’ approach to build network infrastructure has seen a fundamental shift because of the introduction of SDN and NFV technologies. This paper discusses SDN & NFV technologies and their relationship. It also discusses the accelerators driving adoption and challenges impinging the adoption of the two technologies. Download the whitepaper.

The Importance of LTE Test Automation Framework for Service Providers

Whitepaper | Sponsored by Aricent

The introduction of new base stations requires Communication Service Providers (CSPs) to spend a significant amount of time validating the base station’s features and performance. This helps ensure a coherent operation among product releases, other network nodes, devices, markets and vendors. This whitepaper provides insight on how CSPs can leverage Aricent’s LTE eNodeB test framework to accelerate time to market and reduce costs when introducing new base stations in their networks. Download the whitepaper here.

Mobile Broadband Capacity: Evolving Concepts for Service Providers

Whitepaper | Sponsored by Aricent

Visual communications and the Internet of Things (IoT) are significantly driving the need for increased mobile broadband capacity. Technology enablers like Big Data and SDN / NFV provide tremendous opportunities for CSPs to innovate and reduce operational expenditures. This whitepaper provides insights on trends affecting mobile broadband access, challenges for CSPs, and some potential solutions to maximize operational effectiveness.