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| Published: February 23, 2015 | Sponsored by: Pegasystems, Inc.
Customer care leaders at many communications service providers (CSPs) have their hands full with strategic "Customer Experience" transformations. These initiatives take time and touch many aspects of the CSP infrastructure, organization and customer processes. In this ebook, Pegasystems' Russell Palmer proposes four key principles that can make the journey to customer service health easier and more effective. Download Today!