eBook: Customer Experience Management

Since customer experience management is tied to customer retention, the choice for service providers is simple: either be proactive about ensuring customer experience or be reactive in trying to win lost customers back with standard marketing brochures that often end up in the garbage can. In this new eBook, FierceTelecom will discuss how service providers can retain existing and gain new customers with a comprehensive customer experience management program.

Table of Contents:

  • Making use of Master Data Management (MDM) Program
  • Industry Forum Q&A
  • Service Provider Customer Retention Strategies
  • Service Convergence

By providing deep dives on timely industry issues, Fierce eBooks are valuable educational tools. They are designed to be easily read online - but also are formatted so you can print them out and take them with you. Fierce eBooks are assembled like a magazine, read the whole thing cover-to-cover, or pick and choose the articles that interest you most. Either way, they're a great one-stop resource.

Complete the form to the right to download your copy today!


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