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AMC Technology Receives Tremendous Response with its Integration for Cisco into Salesforce and Microsoft CRM to Replace th

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Posted November 2, 2011

RICHMOND, Va.--(BUSINESS WIRE)-- AMC Technology, a global leader in multi-channel contact center integration software, today announced it has received tremendous response in the marketplace this past quarter in their CRM integration with Cisco into salesforce.com and Microsoft CRM. On July 1, 2011 Cisco announced the end-of-sale and end-of-life dates of June 30, 2011 for the Cisco Unified CallConnector for Salesforce and Microsoft CRM. Cisco is not offering a replacement for either solution at this time; however, information on AMC's fully certified and supported adapters for salesforce.com and Microsoft CRM can be found on the Cisco Developer Network website.

Cisco’s recent announcement of EOL/EOS for both Salesforce and Microsoft CRM re-emphasizes the need in the global market for fully certified and supported CRM application integration. For over 15 years, AMC has provided fully certified and supported integration with all of Cisco's Contact Center platforms into not only Salesforce and Microsoft CRM, but many other leading CRM applications as well such as Siebel, SAP, Oracle and Peoplesoft CRM, and various other business applications.

“It seems Cisco is getting out of the CRM integration business,” states Anthony X. Uliano, Founder and CTO of AMC Technology, LLC. “Since AMC has products for all the leading CRM applications, customers can rest assured that AMC will support customers while they transition away from the Cisco products.”

About AMC Technology, LLC

AMC Technology, LLC is a leading provider of telephony and multi-channel CRM integration. Used every day by thousands of call center agents around the globe, AMC’s MCIS™ product is certified against leading CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com, and Microsoft and leading contact center solutions such as Avaya, Cisco , and Aspect. Please visit www.amctechnology.com, contact sales@amctechnology.com or call +1 (804) 419-8600. Follow AMC Technology on Twitter (www.twitter.com/amctechnology) and “like” AMC on Facebook (www.facebook.com/amctechnology).



CONTACT:

AMC Technology, LLC
Sally Lang, Marketing Specialist
804-419-8621
sally.lang@amctechnology.com

KEYWORDS:   United States  North America  Virginia

INDUSTRY KEYWORDS:   Technology  Data Management  Networks  Software  Telecommunications

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