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ATLANTIC-ACM Delivers Business Connectivity and Wireless Business Excellence Awards

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Posted June 17, 2010

BOSTON--(BUSINESS WIRE)-- This evening, ATLANTIC-ACM delivered its ATLANTIC-ACM Awards for Business Connectivity and Wireless Business Excellence at the Yale Club of New York City. The awards were based on results from the 2010 Business Connectivity and Wireless Business Report Card, which rates carriers in key product and service categories based on more than 5,300 customer evaluations. The awards were presented by ATLANTIC-ACM CEO Dr. Judy Reed Smith as well as President Fedor Smith and Vice President Aaron Blazar.

Since 1995, the ATLANTIC-ACM Report Card series has been the industry standard benchmark for customer opinion and satisfaction in key telecom areas. The Business Connectivity and Wireless Business Report Card, now in its fifth year, directly addresses the vital business/enterprise segment.

The following awards were presented this evening:

2010 ATLANTIC-ACM Awards for Business Connectivity

  • Verizon: ILEC Brand
  • AT&T: ILEC Overall Data Quality, Overall Voice Quality, Enterprise Data Value
  • Fibertech: CLEC/Cable/Fiber Brand, Sales Reps, Provisioning, Network, Billing, Customer Service, Enterprise Data Value, SMB Data Value, Overall Data Quality
  • tw telecom: CLEC/Cable/Fiber SMB Voice Value
  • PAETEC: CLEC/Cable/Fiber Overall Voice Quality, Enterprise Voice Value

2010 ATLANTIC-ACM Awards for Wireless Business Excellence

  • Verizon: Brand, Sales Reps, Provisioning, Network, Billing, Customer Service

About ATLANTIC-ACM:

Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. The company has been providing benchmarked customer feedback for carriers in its "Report Card” Series since 1995, including the “Business Connectivity and Wireless Business Report Card,” which is in its fifth year of production. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.



CONTACT:

ATLANTIC-ACM
Dr. Judy Reed Smith, +1-617-720-3700
judyrsmith@atlantic-acm.com

KEYWORDS:   United States  North America  Massachusetts

INDUSTRY KEYWORDS:   Technology  Hardware  Internet  Networks  Audio/Video  Telecommunications  Mobile/Wireless

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