CallMiner Appoints Bob Orlando as Chief Financial Officer
Finance Veteran with More Than 25 Years of Operationally-Focused, Hands-On Expertise in Building and Managing Companies to Profitability Joins Speech Analytics Leader
FORT MYERS, Fla.--(BUSINESS WIRE)-- CallMiner Inc., the leader in enterprise speech analytics today announced it had appointed Bob Orlando as its Chief Financial Officer. Orlando’s appointment is effective immediately.
CallMiner's Newly Appointed CFO, Bob Orlando (Photo: Business Wire)
Terry Leahy, CallMiner’s President and Chief Executive Officer said, “Bob is a veteran growth stage CFO that has taken several companies through this phase to successful IPO's as well as strategic mergers. His depth in multiple functional areas beyond finance, including business development, IT and Human Resources will materially impact our ability to scale efficiently. We are thrilled to have him on the CallMiner team.”
Bob Orlando, CallMiner’s new Chief Financial Officer said, “As it is, the audio analytics and voice of the customer analytics space is exciting, however, CallMiner’s strategic initiatives in and around speech analytics make its story significantly more compelling. I’m very encouraged about CallMiner’s growth potential and aim to facilitate the company in any way I can.”
Orlando has an impressive track record in enterprise software and high technology. He has more than 25 years of operationally-focused, hands-on expertise building and managing companies to profitability combined with significant experience raising capital in the IPO, secondary and private equity/VC markets.
Prior to joining CallMiner he was Vice President, Chief Financial Officer and Treasurer of Camiant, an international software company that was sold to Tekelec in May 2010, for $135 million. Prior to Camiant, he served as Vice President, Chief Financial Officer and Treasurer of Switchboard, Incorporated a leading provider of local online advertising solutions and Internet-based yellow pages that was sold to Infospace for $160 million. From 1991 through 2000, he was the Chief Financial Officer and Treasurer of Mathsoft, Inc., a provider of math, engineering and scientific software solutions that went public in 1993. Orlando also held financial management positions with Bitstream, Inc., Unicco Service Company, Orion Research, Inc. Previous to these positions, Orlando served as an auditor for Arthur Andersen LLP. He has a Bachelor of Science degree from Bentley College and has a CPA Certification.
About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.
CallMiner®, CallMiner Eureka!® and TopicMiner® are registered trademarks of CallMiner, Inc.
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CONTACT:
CallMiner
Michelle Craft, 239-689-6463, ext. 177
michelle.craft@callminer.com
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| CallMiner's Newly Appointed CFO, Bob Orlando (Photo: Business Wire) |
