Convergys Adds Marquee Partners for its Smart Communications Suite powered by Microsoft

CINCINNATI & NICE, France--(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Alcatel-Lucent and Tech Mahindra are the first systems integration partners for Convergys Smart Communications Suite powered by Microsoft. These marquee partners establish a new technology ecosystem for the solution, which is the first pre-integrated and pre-configured billing and customer care platform for telecommunications providers and utilities. As part of the go-to-market strategy for the Convergys solution, Alcatel-Lucent and Tech Mahindra will offer deployment services to clients worldwide.

Alcatel-Lucent is the trusted partner of service providers, enterprises, and governments worldwide. A Convergys BSS partner since 2008, Alcatel-Lucent offers solutions and services across the entire OSS/BSS spectrum while managing the complexities inherent in integration projects. For its billing and customer management service solutions, Alcatel-Lucent provides system integration capabilities leveraging its native network expertise and worldwide IP Transformation labs combined with its IT experts, enabling Tier 2 and Tier 3 operators to quickly introduce new services and billing plans into the market.

Jean-Pierre Gaillat, Managing Vice President IT Systems Integration, Alcatel-Lucent, said, “Our partnerships bring us the multi-vendor best-of-breed product portfolio and we bring the network and IT expertise, the project management, and software integration experience along with the worldwide support and local representation. This is why our partnerships are successful.”

Tech Mahindra is a global systems integrator and business transformation consulting organization focused on the communications industry. Tech Mahindra serves telecom service providers, equipment manufacturers, and software vendors in the telecommunications industry. With the convergence of media and telecom, the changing landscape of the telecom industry is becoming extremely competitive. As companies rapidly strive to gain a competitive advantage, Tech Mahindra helps them innovate and transform by leveraging its unique insights, differentiated services, and flexible partnering models. This has helped its customers reduce operating costs and generate new revenue streams.

Krishna Gopal, VP MEA SAARC Sales and Global Alliances remarked, “As a global leader in the telecom domain, we are happy to be chosen by Microsoft and Convergys to take the Convergys Smart Communication Suite powered by Microsoft offering to the telecom market. Our relentless focus on the telecom domain coupled with our vast implementation experience makes us a partner of choice in a telco’s transformation journey. Our deep understanding of green field launches along with our experience supporting emerging markets makes us unique in the market.”

In addition, Convergys intends to work with HP as the preferred hardware partner for the Convergys Smart Communications Suite powered by Microsoft, which is aligned with HP’s Converged Infrastructure strategy.

"With initial support from key deployment partners Alcatel-Lucent and Tech Mahindra, we are building a technology ecosystem of significant strategic value as we bring our Smart Communications Suite powered by Microsoft to market,” said Bob Lento, Convergys President, Information Management. “The expertise of these companies coupled with the addition of HP as our preferred hardware platform provider means that Convergys can extend its reach and accelerate the worldwide availability and deployment of its game changing offering.”

Currently under development, the Convergys Smart Communications Suite powered by Microsoft will provide a comprehensive next-generation business support system (BSS) that improves the customer experience. By combining Microsoft Dynamics CRM and Microsoft SQL Server 2008 with the modular business support system capabilities of Convergys, the solution supports a shared vision of enabling service providers to rapidly deliver a wide range of new and differentiated services.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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