Dimension Data Deploys New IP-Telephony Solution for Kohn Pedersen Fox

Dimension Data Will Also Provide Uptime Powered by Cisco Services to Ensure Maximum System Availability for International Architectural Firm

NEW YORK--(BUSINESS WIRE)-- Dimension Data, a $4.7 billion dollar global IT services and solutions provider, today announced that it deployed a new IP-Telephony system for Kohn Pedersen Fox Architects (KPF). As part of the engagement, Dimension Data also upgraded KPF’s large area network (LAN), as well as installed and managed Uptime powered by Cisco Services to ensure ongoing support.

Kohn Pedersen Fox Architects is an international firm of architects who undertake work in 40 countries around the world. It is a global company with offices in New York, London, Hong Kong and Shanghai. KPF specializes in architectural building, high-grade office designs and large scale developments. As the business grew, KPF needed the infrastructure to back up their growth and expansion.

To keep pace with the progression of their business, KPF partnered with Dimension Data to move to a new Cisco IP-Telephony system. With this new technology in place, KPF now has the ability to expand their communications capabilities as their business grows. The new solution also includes ongoing support through Uptime powered by Cisco Services.

Uptime powered by Cisco Services is a comprehensive support solution that includes defined service level agreements to maximize uptime to ensure rapid restoration from any outage, access to a US-based Global Service Center for level 1 and 2 support, and access to Cisco’s Technical Assistance Center for serious network problems. Perhaps most importantly, the solution includes a dedicated service delivery manager who serves as a single point of contact responsible for addressing any issues and ensuring timely problem resolution.

“It’s critical for organizations to take a strategic view of their technology and telecom infrastructure to maximize growth opportunities and drive employee productivity, said Tom Praschak, vice president of service operations, Dimension Data Americas. “KPF now has a comprehensive LAN and IP-Telephony solution that provides the staff what they need to be successful while offering the flexibility KPF needs as they continue to grow and mature their business.”

About Dimension Data

Founded in 1982, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. www.dimensiondata.com

About Kohn Pedersen Fox Associates

Kohn Pedersen Fox Associates (KPF) is one of the world’s pre-eminent architecture firms, providing architecture, interior, programming and master planning services for clients in both the public and private sectors. Operating as one firm with six global offices, KPF is led by 20 Principals and 14 Directors. The firm’s 500+ staff members come from 43 different countries, speak more than 30 languages, and include over 70 LEED accredited professionals. KPF’s diverse portfolio, which features over 70 projects certified or pursuing green building certification, comprises corporate, hospitality, residential, academic, civic, transportation, and mixed-use projects located in more than 35 countries. www.kpf.com

CONTACT:

Dimension Data Americas
Jackie Funk, +1-571-203-4006
jackie.funk@dimensiondata.com
or
Davies Murphy Group, Inc.
Karen Pantinas, +1-781-418-2413
kpantinas@daviesmurphy.com

KEYWORDS:   United States  North America  New York

INDUSTRY KEYWORDS:   Technology  Data Management  Internet  Networks  Telecommunications  Other Technology  Mobile/Wireless

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