Jungo Embraces the Connected Home with Remote Management Solution for Gateways and STBs
- Allows service providers to manage multiple device types
- Provides holistic view across the entire home network
- Tight integration with the CPE side greatly extends the standard TR-069 parameters enabling better fault discovery, analysis and faster resolution
LONDON--(BUSINESS WIRE)-- Jungo Ltd., an NDS Group company and a leading provider of unified software solutions for residential gateways, today launched Panorama, its next generation remote management system for DSL, Cable and Fiber service providers.
Jungo Panorama enables the management of home Customer Premise Equipment (CPE) as well as broadband and video services, handling the connected home as a whole and providing increased visibility across the network. This holistic home view approach enables service provider representatives to manage and provide support both for the service and at the single device level. This improves the quality of experience for subscribers while reducing support costs. Jungo's panorama is fully integrated with NDS set-top box software and has been selected by several service providers to manage their gateways and set-top boxes.
Jungo’s Panorama is a next generation product designed to reduce support calls, call duration and truck rolls through intelligent business logic and methodologies, leveraging Jungo’s deep technical expertise in managing devices through gateway software already deployed by many service providers. Panorama is tightly linked with CPE side software and extends the standard TR-069 parameters allowing improved identification of a wide range of performance, security and connectivity issues, including both existing and future problems. Once identified, problems can be remotely resolved through simple and effective predefined processes.
Panorama’s multi-layered view methodology provides end-to-end problem-solving tools resulting in better and faster fault discovery, analysis and resolution. It includes a full network map-view which provides a comprehensive picture of both retail and managed devices, and allows the service provider to ‘zoom-in’ on a single device for more detailed monitoring and troubleshooting. Cross-device analysis enables the service provider’s support representative to pinpoint the root cause of a failure quickly, even if the symptom appears on the device that is intact. Additionally, Service View enables customer support representatives to filter their views by services, e.g. telephony, DVR, and Internet, allowing them to monitor and control a specific service. This unique capability minimizes interaction between the representative and the ‘everyday user’.
Cesar Bachelet, Senior Analyst at Analysys Mason said: “In developed markets, operators are extending their reach within consumers’ homes, by managing their home network, providing connectivity and delivering content to a growing number of devices. As fixed broadband and pay-TV penetration approach saturation levels, operators will need to focus on revenue growth from the provision of services within the home, rather than to the home, as was the case in the past. But they must also ensure that this deeper foray into the home does not result in an escalation of customer service and support costs. Not only do remote management solutions enable operators to more efficiently support an increasingly complex ecosystem by minimising these costs, but they can also help them to pre-empt major problems before they occur, thus maintaining high levels of customer satisfaction.”
“With Panorama we are setting a new standard for support and management in the home, raising expectations to a whole new level”, said Eran Rom, Jungo's CEO. “Service Providers today are, at best, capable of managing specific CPE without clear visibility into the full connected home environment. Panorama changes this by offering a truly comprehensive experience where everything in the home is linked and managed centrally. We expect Panorama to take centre stage in the evolution of the connected home as it dramatically reduces support costs and shapes the future user experience.”
Panorama offers out-of-the-box connectivity with other devices beyond the residential gateway and the set-top box, including cameras, mobile phones and tablets. It is fully scalable to provision for supplementary devices as they come to market.
About Jungo
Jungo Ltd., an NDS Group company, is a provider of broadband home value-added service solutions. Jungo's flagship products, OpenRG™ (residential gateway software platform) and OpenSMB™ (small and medium business gateway software platform) enable broadband operators to deliver managed revenue-generating services to the digital home.
Jungo also offers extensive connectivity software solutions for USB and PCI, including WinDriver™, a driver development toolkit that enables developers to quickly create custom device drivers that can run on a multitude of operating systems without modification, and USBware™, a complete, high-quality embedded USB software protocol stack, allowing device manufacturers to easily incorporate standard USB OTG/Host/Device connectivity in their designs. To find out more about Jungo Ltd. and our products, please visit www.jungo.com.
About NDS
NDS Group Ltd. creates the technologies and applications that enable pay-TV operators to securely deliver digital content to TV STBs (set-top boxes), DVRs (digital video recorders), PCs, mobiles and other multimedia devices. Over 75 of the world’s leading pay-TV platforms rely on NDS solutions to protect and enhance their businesses. VideoGuard® is the world’s market-leading conditional access (CA) and digital rights management (DRM) technology, currently deployed on 145 million active devices, and safeguarding pay-TV service revenues exceeding $50 billion. NDS middleware, including MediaHighway® which enables a host of advanced services for subscribers, has been deployed on 171 million devices. NDS DVR technology, centered around XTV™, leads the global industry with 35 million units deployed. (Deployment figures as of 31st December 2010).
Headquartered in the UK, NDS remains committed to investing in R&D with over 75% of its employees dedicated to pioneering work at development centers in China, Denmark, France, India, Israel, Korea, UK and US. NDS has also implemented a host of initiatives aimed at reducing its carbon footprint and helping digital TV subscribers reduce energy consumption. NDS Group Ltd. is a private company owned by the Permira Funds and News Corporation. See www.nds.com for more information.
CONTACT:
Jungo
Shelly Aks, +972.54-2271368
Manager, Marketing Communications
shelly@jungo.com
or
Axicom for Jungo
Andy Riley, +44 208 392 4073
Account Manager
andy.riley@axicom.com
KEYWORDS: United Kingdom United States Europe North America New York
INDUSTRY KEYWORDS: Entertainment TV and Radio Technology Internet Networks Software Audio/Video Telecommunications Other Technology
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