Latest Research for ATLANTIC-ACM Business Connectivity Wireline and Wireless Report Card Logs Overall Industry Improvement

BOSTON, Mass.--(BUSINESS WIRE)-- ATLANTIC-ACM, a leading telecommunications research consultancy, today released the 2010 edition of its Business Connectivity Wireline and Wireless Report Card.  The benchmarking research-based analysis, which was derived from more than 5,000 individual ratings of telecommunications carriers by their customers, delivers a comprehensive overview of the business connectivity landscape from the perspective of business and enterprise customers.

“In 2010, product quality scores logged small improvements year-over-year, with products such as ISDN, DIA, IP VPN and VoIP continuing to maintain their already strong ratings,” said Dr. Judy Reed Smith, ATLANTIC-ACM CEO. “VoIP demand remains  strong, with 27 percent of survey respondents indicating that they already have or will migrate to VoIP within the year.  Migrations, as expected, originated mostly from integrated access/PRI or circuit-switched voice users.  ATLANTIC-ACM forecasts indicate that VoIP will continue to experience high growth in the future as VoIP products become increasingly commoditized and end users pursue gains in cost and efficiency."

About the Study:

ATLANTIC-ACM’s fifth annual Business Connectivity Report Card is an industry-wide, survey-based benchmarking research study of the ratings of small- and medium-sized business (SMBs), enterprise customers and wireless subscribers to rate carriers in key operational areas as well as in a variety of service and product categories. All ratings are based on the previous 12 months of service. The resulting data and analysis provides carriers with invaluable insight into what customers believe to be their strengths and weaknesses, and allows them to directly compare their own performances to those of competitors.  In addition, this research helps business-class customers make informed carrier choices.

About ATLANTIC-ACM:

Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in its “Report Card” Series since 1995, including the “Business Connectivity Report Card” which is in its fifth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.

CONTACT:

ATLANTIC-ACM
Dr. Judy Reed Smith, +1 617-720-3700
judyrsmith@atlantic-acm.com

KEYWORDS:   United States  North America  Massachusetts

INDUSTRY KEYWORDS:   Technology  Telecommunications  VoIP

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