Leading U.S. Service Provider Selects TIERONE Solution to Improve Enterprise Customer Experience

Uses NETPortal for Customer Service Management, Assurance, and Provisioning of Complex Data Services

TORONTO--(BUSINESS WIRE)-- A major U.S. communications service provider has selected TIERONE™’s NETPortal™ software solution to automate, deliver, and manage complex DWDM and SONET services with customer focus, speed, and accuracy.

NETPortal’s capability to map customers to their services and to the network devices being used by the service enables proactive customer engagement and customer service. In addition, secure end-customer access allows enterprises to see information regarding their services and to perform their own change management, such as accessing bandwidth on demand.

“With NETPortal, our customer can automate the design, provisioning, and activation of complex services as well as give their enterprise customers visibility and control of their networks,” said Paul Vedam, TIERONE CEO. “As a result, they can reduce the cost of manual tasks caused by inaccurate network information, lower their maintenance costs by decommissioning existing systems, and increase revenue through value-add services provided to their enterprise customers.”

The customer has purchased NETPortal Design & Assign, Activation, Discovery, Assurance, and Portal modules. The solution provides the capability for the carrier to:

• Automate the design, management, and activation of their services based on real-time, accurate network information
• Collect and process alarms, assess service impacts, and log service availability

The carrier can also offer their end customers a secure Customer Service Management portal to:

• View detailed, real-time service availability, service configuration, and network performance information
• Reconfigure their network in response to changing traffic loads and for site disaster recovery
• Monitor network element and link health, drilling down to circuit information

NETPortal uses actual network configurations, not legacy data, for all functions, thus reducing errors and costly rework. By discovering device configurations directly from the network and automatically creating the logical service topology and inventory, services can be designed quickly and accurately, with near zero data migration.

To meet with TIERONE at Billing & OSS World (Washington, June 9-11) or CommunicAsia (Singapore, June 15-18), contact Donna Bastien at DBastien@TIERONEoss.com.

About TIERONE OSS Technologies Inc.

TIERONE’s NETPortal product suite provides a comprehensive set of features in one multi-function, easy-to-configure solution that enables Service Providers to automate the delivery and management of enterprise services with customer focus, speed, and accuracy. Deployment of NETPortal provides quick customer-first business transformation wins with minimal customization and near zero data migration.

TIERONE was awarded the “Verizon Testing Partner” certification for its quality processes required to deliver deployment-ready products. TIERONE provides OSS solutions and services to Service Providers around the world. Customers include MTS Allstream, Rogers, and Verizon. Founded in 1999, TIERONE is privately held. www.TIERONEoss.com

CONTACT:

TIERONE
Donna Bastien, Director, Product Marketing
905-677-4228 ext 265
DBastien@TIERONEoss.com

KEYWORDS:   United States  Asia Pacific  North America  Canada  District of Columbia  Singapore

INDUSTRY KEYWORDS:   Technology  Data Management  Internet  Networks  Software  Telecommunications

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