LG-Ericsson Enhances SMB Communications Management with New IPCR All Recording and Monitoring
Easy, economical monitoring/recording system for up to 200 simultaneous calls
IRVINE, Calif.--(BUSINESS WIRE)-- LG-Ericsson USA (www.lgericssonus.com) today announced the newest application for its voice platforms: iPECS IP Call Recording (IPCR). Designed expressly to serve the needs of small to mid-sized businesses, the new iPECS IPCR provides centralized voice communications management for local and remote locations in an economical add-on application that can help improve business efficiency and customer service.
Designed by seasoned communications technology professionals at LG-Ericsson USA, and built on the company’s proven iPECS platform, the new iPECS IPCR enhances communication with ease, proving the flexibility and scalability of the LG-Ericsson communications solutions. Available now through LG-Ericsson USA’s certified and experienced resellers, iPECS IPCR call recording and monitoring system enables big-business features at a budget that makes them work for the SMB.
“Small to mid-sized businesses grow when they have talented people enabled with robust tools to improve efficiency, effectiveness and service,” said Iain Kenney, Director of Product Marketing for LG-Ericsson USA. “iPECS IPCR adds a critical ‘next step’, an important add-on for telephone customer service and remote project management applications, that provides a means to enhance customer service and overall business efficiency for training and/or improvement-focused evaluation, or to record conference calls for accurate record-keeping and task tracking. And, it can record and display overall statistics—numerically or graphically, so that management can monitor overall efficiency and effectiveness as well.”
iPECS IPCR facilitates recording and real-time monitoring of any station managed on an LG-Ericsson voice platform, including local and remote IP phones, Digital and SLT devices and more. Simple, secure and cost-effective, iPECS IPCR makes efficiency easy—from installation to management. It overcomes the obstacles of old technology by capitalizing on the flexibility of industry-standard IP networks. iPECS IPCR registers with LG-Ericsson iPECS call servers with plug-and-play ease, and its native IP application records calls delivered over the IP connection: requiring no extra cabling to PSTN trunk lines and stations. Further, its Web-based interface provides easy access to data like call statistics, conference call archive and other information related to business transactions, so that businesses can use it to increase efficiency and enhance customer satisfaction.
iPECS IPCR works with any of LG-Ericsson’s business voice communications solutions, including iPECS LIK, which delivers all of the functionality of a traditional PBX with the addition of productivity-enhancing features like Unified Communications for conferencing—voice and video—data collaboration, remote and roaming user support and scalability; and the SBG-1000, communications management system, a full-featured business communications product designed to manage communications for small office/small business environments, enabling pure IP communications for virtually all of the demanding business communication applications in environments of up to 20 employees/users. Bringing brings big-business communication to the SMB, the new LG-Ericsson IP Call Recording application module (IPCR) excels in specialty application environments that require advanced communication.
Built on a fully-distributed architecture that grows with a company, LG-Ericsson’s communications management platforms provide excellent performance with a traditional telephony interface in either a centralized or a distributed network, providing the flexibility to adapt to differing—and even changing—needs. Customer-configurable, their flexibility makes them work for small business, small office, remote and the SMB to integrate communication-enhancing applications over an IP network for truly unified communications, managed through an intuitive, easy user interface.
Available now through LG-Ericsson USA’s certified and experienced resellers, LG-Ericsson’s voice and communications platforms, and the new IP Call Recording module (IPCR) opens communications for success by allowing implementation of an efficient, custom, modular IP communications system that can expand with a company’s needs. And, LG-Ericsson’s expert, US headquarters-based technical support make the iPECS IPCR a reliable choice, too.
About LG-Ericsson USA
Headquartered in Irvine, Calif., LG-Ericsson USA is a joint venture between LG-Ericsson and Accton Technology. LG-Ericsson USA provides solutions that keep information moving and connections strong for businesses; from the SMB to the Enterprise. Its robust products offer companies a critical combination of scalability, performance and innovative feature sets that eliminate barriers to the exchange of information. And, its outstanding passion for excellence and performance ensure a product line that leads the global market through innovation for the best in utility, reliability and usability.
For more information, visit LG-Ericsson USA on-line, at http://www.lgericssonus.com.
© 2011 LG-Ericsson USA , Inc. LG-Ericsson and the LG-Ericsson logo are trademarks or registered trademarks of LG Corporation and Ericsson respectively in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.
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