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LiveVox Delivers Cloud Predictive Dialer with Unlimited Line Capacity to Teleservices

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Posted March 8, 2011

Patented, burstable platform enables hosted dialer provider to scale inbound/outbound call processing on demand to maximize agent productivity

SAN FRANCISCO--(BUSINESS WIRE)-- LiveVox Inc., the leading provider of cloud contact center solutions, today announced the availability of a cloud predictive dialer with virtually unlimited line capacity for telesales call centers. The patented LiveVox platform can scale outbound call processing in real time to maximize agent talk time, while predictive pacing controls abandonment rates.

Unlike managed services or point-solution competitors that limit line capacity, LiveVox is a fully burstable SIP-platform delivered solely from the cloud. This enables multi-site, multi-source workgroup creation on demand and the ability to scale processing as needed to ensure agent productivity. The solution integrates ACD, IVR, call recording and business analytics for seamless call blending and global call routing.

“As the modern contact center environment grows more complex with onshore, offshore and at-home agents, the cloud enables telesales organizations to better integrate locations, data and agent groups to increase efficiency,” said Louis Summe, Chief Executive Officer, LiveVox. “The burstable platform delivers real-time scale to maximize agent talk time while eliminating capacity procurement risk. This solution radically reduces agent wait time while managing abandonment.”

The PCI-compliant LiveVox platform is also differentiated by its ability to deliver ongoing cost efficiency and reliability through the use of redundant IP/MPLS carrier networks for voice and data transport. The use of Internet/VPN can also serve as a bridge to the cost efficiency benefits of VoIP for contact centers yet to complete the transition to MPLS.

Features of the LiveVox platform include:

  • Integrated contact applications, with GUI-based creation and deployment
  • Centralized management that enables multi-site or at-home workgroup creation with skills-based routing and blending configurations across locations on demand;
  • Redundant, carrier-class architecture for security, reliability and disaster recovery;
  • Centralized data management and reporting;
  • Integrated cell phone scrubs with dynamic preview dialing functionality and other compliance tools.

This month, LiveVox released the whitepaper “The Cost Efficiency of Cloud,” which examines how MPLS is changing the economics of contact center technology. The paper can be downloaded at www.livevox.com/resource-center/white-papers.

LiveVox will be exhibiting in booth 108 March 13-15 at the upcoming American Telesales Association Convention & Expo in Phoenix. For more information call (866) 723-9067.

About LiveVox

LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.



CONTACT:

LiveVox
Mike Sherrill, 917-675-4116
msherrill@livevox.com

KEYWORDS:   United States  North America  Arizona  California

INDUSTRY KEYWORDS:   Technology  Software  Telecommunications  VoIP  Professional Services  Banking

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