MDS Takes ‘Intelligent BSS’ Solution to Cable

How cable companies can unlock the potential for market growth in the business customer segment

CHICAGO--(BUSINESS WIRE)-- Following a successful launch of its Intelligent BSS solutions portfolio at TM Forum Dublin, MDS, an award-winning provider of enterprise customer experience management solutions for Communication Service Providers (CSPs), is calling on cable operators at The Cable Show in Chicago to ensure they are fully equipped to support their drive for growth.

Intelligent BSS from MDS is an integrated solution model designed to support cable service providers in the drive for rapid growth in the business market, in particular the introduction of convergent services, such as FMC and Quad Play. Intelligent BSS focuses on two distinct service delivery enablement areas – new generation analytics capability across business processes and BSS agility across the customer experience lifecycle.

Intelligent BSS is an integrated solution model designed to support CSPs in their drive for rapid growth in the business market, particularly the introduction of convergent services such as FMC and Quad Play with minimal risk. It is designed to provide a smart, integrated, managed BSS as a Service platform which can reduce the cost and complexity of delivering convergent services and provide a seamless experience for the end user.

Delivered under the MDS “BSS as a Service” model, the solution combines sophisticated business process analytics and dynamic process orchestration to simplify data, process and system interchange. This enables Cable Service Providers to realise the immediate benefits of improved time-to-value, cost-efficiency and customer experience, as well as offering a clear line of sight to longer-term strategic objectives, in particular the need for ‘light-touch’ transition to Next Generation IT and business models.

The Intelligent BSS solution includes MDS BillAnalyzer, to provide best of breed e-billing and analytics capability; MDA Lavastorm to provide analytic capabilities across all business processes in a single workflow; and MDS Customer Management Platform (CMP), providing rapidly deployable integrated provisioning, rating, billing and CRM capability to support the order to cash management process.

Drew Rockwell, CEO of MDS, commented: “It is clear that, when compared to mobile operators, cable companies have weathered the recent financial storm well and are looking to increase their presence and market share by unlocking the potential of growth in the business segment. There is a great opportunity, with business customers in particular, who are looking to rationalise the number of communications suppliers they use and embrace convergent communications for the cost-reductions those initiatives will bring. MDS Intelligent BSS is designed to enable convergence and help drive next generation growth across key market segments and focus areas.”

About MDS

MDS is a global provider of award-winning enterprise customer experience management solutions for service providers. MDS enables customer-centric organizations to differentiate and grow by delivering process innovation, service efficiency and optimal business performance across the areas of customer experience and customer revenue management.

MDS specialise in providing software solutions for service providers to effectively serve their business customers, enabling the agility to get closer to the most complex customers in the management of customer care and billing. MDS enable this through a solutions portfolio that contains e-billing, e-care and customer management solutions that manage the complete customer experience from initial order, through account management and billing, without disrupting existing system assets.

Headquartered in the UK, MDS has offices in North America, Europe and Asia-Pacific. Customers include Vodafone, BT, Telefónica O2, and Talk Talk Business. MDS is part of the Martin Dawes Technologies Group which also includes its sister division MDA, leaders in business process analytics solutions.

For more information please visit www.martindawessystems.com.

CONTACT:

March Communications
Nate Hubbell, +1 617 960 9857
nate@marchpr.com

KEYWORDS:   United States  North America  Illinois

INDUSTRY KEYWORDS:   Technology  Networks  Software  Telecommunications  Mobile/Wireless

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