Monetize 4G: Convergys Introduces 4G Solution to Optimize Telecom Profits
CINCINNATI & BARCELONA--(BUSINESS WIRE)-- Just ahead of Mobile World Congress in Barcelona, Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced the immediate availability of the Convergys 4G Solution, a next generation billing and customer care solution designed to enhance telecom operators’ ability to monetize their high speed voice and data network.
With mobile data consumption already pushing the boundaries of 3G and continuing to increase at an astounding rate, telecom operators all across the world are looking to the faster, more reliable data speeds made possible by 4G technology to reduce the stress on their networks, improve customer satisfaction, and open the door to new offerings like high definition videos, 3-D experiences, and graphic-intensive games. Key to realizing this potential is the ability to monetize the network by launching new products, service bundles, and pricing models quickly.
“Whether or when providers see a return on all the smart phone traffic on their networks hinges on a different set of ‘smarts’ in the back office,” says Bob Lento, Convergys President, Information Management.
Operators saddled with a legacy billing system may find it difficult to keep up with the increased market demands and transaction volumes associated with 4G. The future-proof design of the Convergys 4G Solution can help carry providers not just from 3G to 4G, but into the future of wireless standards and technology.
The advantages of implementing the Convergys 4G Solution include:
- High Scalability – Aggregation of usage enables operators to scale their business upwards to selectively handle the skyrocketing transaction volumes resulting from 4G-based service consumption. The solution enables operators to identify what is worth charging for and what is not. For example, masses of low value data records cost more to charge for than the operator will make, so the solution enables providers to charge for those records in aggregate. In addition, Convergys Managed Services can enable operators to scale billing operations up or down based on business requirements driven by seasonality, changing customer behaviors, and other factors.
- Faster Time to Market – By combining Convergys Rating and Billing Manager with Convergys Product Catalog Manager, operators are able to launch products in a matter of hours or days rather than months. The explosion of data usage predicted with 4G rollouts will also result in the adoption of smarter data pricing models. Rating and Billing Manager provides key capabilities to offer a variety of innovative pricing models – with a much shorter time to market.
- Reduced Costs – Rating and Billing Manager can help reduce operating expenses by automating most of the billing tasks that are handled manually in legacy environments. It also offers one of the most accurate billing systems available in the market, freeing the billing team to focus on new offers and services, rather than correcting bad debts and billing disputes that come from over or under charging. The solution’s real-time credit control capability can also help reduce debt exposure in a multi-partner service environment. The Convergys 4G Solution not only unlocks capital, but also makes operating expenses more predictable, helping operators to meet the goals of maintaining healthy cash flows – the lifeblood of any business.
- Superior Customer Experiences – Operators can’t stop customers from using over the top (OTT) services, but they can gain a bigger share of the market by offering much better and more coherent customer service experiences than those they experience with OTT providers. By delivering bill accuracy and parental controls, for example, Rating and Billing Manager delivers outstanding customer service from within the BSS. Rating and Billing Manager can also support tiered internet services, which are inevitable in the 4G market. Customers who will pay more for 4G expect the highest service quality; answering that call will be a basic requirement for competitive 4G providers.
Tomorrow’s technology requires today’s best back office. For more information about the Convergys 4G Solution, go to convergys.com/smartrevenue or visit Convergys in Barcelona on The Avenue, Hospitality Suite AV57.
Speaker Notice: Also at Mobile World Congress, Convergys Vice President Igor Saranec will participate on a panel, Business Services Symposium Keynote: Transformation. The panel, at 9:00 AM local time Monday, February 14, will examine the changing role of the operator. Panelists will also discuss how the definition of traditional BSS and the services they support is changing, as well as the reasons why the operator’s business today must focus on its most vital asset – the customer.
Igor brings a wealth of experience and insight to this topic with perspectives gained from working with both call center and billing service providers in the communications industry. He understands what is required to deliver superior customer experiences and drive greater value from customer relationships. Igor was recently featured in an article in Total Telecom – entitled “Saying 'yes' to customers no longer a costly retention tool,” – in which he discussed how customer segmentation enables operators to determine their high and low value customers and align customer service strategies and costs to each.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Supporting Resources:
Portfolio: Convergys Smart BSS Solutions
Brochure: Smart BSS Solutions
Blog: Meeting Shareholder Demand for 4G Profits
Webinar: Up Your Game, Not Just Your Network — Are You Ready For 4G?
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Contacts:
Business & Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade & Social Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
CONTACT:
Convergys Corporation
Business & Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade & Social Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
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