Qwest Seeks Customer Views on Updated Privacy Policy

Customers Can Review, Offer Feedback at www.qwest.com/policy

DENVER--(BUSINESS WIRE)-- Qwest Communications (NYSE: Q) is updating its privacy policy and asking for customer feedback before it becomes effective this summer.

Qwest’s privacy policy describes the type of information the company collects from its customers and how that information is used, shared, and protected.

Like other businesses, Qwest uses information about customers to provide and bill for services. It also reviews information about customers’ use of services to detect and solve any problems that may develop with service performance. The information also is used for network management and to plan for future development of products and services.

“We think our customers deserve clear and accurate explanations concerning the information we have about them, how we use it, and the choices that are available to them,” said Andy Holleman, Qwest’s chief privacy officer.

The updated privacy policy combines Qwest’s current Customer Privacy Policy and Online Privacy Policy. It is posted on Qwest’s website at www.qwest.com/policy in both English and Spanish for customers to review. The site also has videos that further explain the policy and a place for customers to provide feedback.

“While the prior policies remain accurate, we thought it made sense to put the information in one place and provide more detail about certain aspects of our privacy practices,” Holleman said.

The highlights of Qwest’s updated privacy policy are:

• Qwest does not look into the content of its customers’ email, websites visited or other communications for marketing purposes.
• Customers can elect to use certain products to protect their privacy, like Caller ID, and choose whether to make their contact information public, which allows it to be published in the white pages and other directories.
• Information is only shared with law enforcement when authorized by law.

After reviewing customer feedback, Qwest expects the updated policy to be effective in August.

About Qwest

Customers coast to coast turn to Qwest's industry-leading national fiber-optic network and world-class customer service to meet their communications and entertainment needs. For residential customers, Qwest offers a new generation of fiber-optic-fast Internet service, high-speed internet solutions, as well as home phone, Verizon Wireless, and DIRECTV® services. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world and is recognized as a leader in the network services market by leading technology industry analyst firms.

The marks that comprise the Qwest logo are registered trademarks of Qwest Communications International Inc. in the U.S. and certain other countries.

CONTACT:

Qwest Media Contact:
Tom McMahon
202-429-3106
tom.mcmahon@qwest.com
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