Research and Markets: Latin America Unified Communications Solutions Market 2010 Report Provides Forecasts Running Through

DUBLIN--(BUSINESS WIRE)-- Research and Markets (http://www.researchandmarkets.com/research/935157/latin_america_unif) has announced the addition of Frost & Sullivan's new report "Latin America Unified Communications Solutions Market 2010" to their offering.

This study covers the state of the Latin America unified communications market, analyzing drivers and restraints for growth, industry challenges, technology trends, pricing, distribution, demand and geographical trends. Afterwards, market growth for regional and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including vendors' market shares is performed, along with detailed profiles of the key vendors in the industry. The base year is 2009 with forecasts running through 2015. Further, the total UC market is divided into eight applications including unified clients, videoconferencing end-points, IP telephony, and others. Detailed analysis of five Latin American subregions is included.

This Frost & Sullivan research service titled Latin America Unified Communications Solutions Market 2010 provides an analysis of trends, challenges, and the competitive environment in the region. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: enterprise telephony (traditional and IP telephony), e-mail on-premise server licenses, unified messaging (UM), videoconferencing endpoints, contact center applications, including automatic call distributor (ACD), computer telephony integration (CTI), interactive voice response (IVR), outbound and multimedia systems, and unified client.

Market Overview

Economic Downturn Reins in End-user Spending on New Unified Communications Solutions in Latin America

Like the rest of the world, countries in Latin America also suffered from the global economic recession. As end users were operating on shoestring budgets, they were forced to cut spending on new solutions. The focus of end users was on must-have solutions such as IP telephony and contact center applications rather than nice-to-have technologies such as unified communications (UC). Interestingly, nascent applications were able to witness growth in 2009, specifically collaboration and presence, because they improve efficiency in their organizations. Although it was initially believed that the UC market would see increasing growth rates, growth was lackluster in almost all enterprise technology areas during 2009. The economic downturn had an even larger impact on the sales of new IP telephony lines and contact center solutions, as they demand higher investments. Companies were under pressure to cut costs on traveling and increase employee efficiency, and these factors drove their decision-making process. As a result, new conferencing solutions and applications that could increase collaboration performed well. Moreover, soft phones, unified clients, and videoconferencing tools witnessed an upswing in unit sales in 2009. They will continue witnessing strong growth in revenues, as they increase integration with different vendors solutions.

The high cost of deploying on-premise UC solutions is a major inhibitor for larger adoption. Though IP telephony is a great starting point for the sales of almost all these technologies, the amount of investment needed to implement this solution has deterred their purchase. Nonetheless, customers began to invest in IP telephony again by the second semester of 2009, and this trend continued during 2010. Companies in Latin America expect quick ROI, and this prevents them from seeing the real benefits of UC. Moreover, the high number of UC definitions creates confusion regarding the real benefits.

Vendors of UC are making all-out efforts to raise awareness on the advantages of these solutions. As competition intensifies, companies are scouting for better methods to promote UC. Partnerships, alliances, and interoperability are the key strategies being implemented. It is imperative for vendors to understand the appropriate application for each segment in Latin America. They must learn to provide applications and solutions to customers based on their needs, such as integration with other applications and legacy equipment and the ability to expand the solution as a modular option.

Market Sectors

Expert Frost & Sullivan analysts thoroughly examine the following market sectors in this research:

• Enterprise telephony (traditional and IP telephony)
• E-mail on-premise server licenses
• Unified messaging (UM)
• Videoconferencing endpoints
• Contact center applications (ACD, CTI, IVR, and outbound and multimedia systems)
• Unified client

Key Topics Covered:

• Executive Summary
• Market Scope and Definitions
• Market Overview
• Market Forecasts and Trends
• Demand and Applications Analysis
• Regional Analysis
• Competitive Environment
• Growth Strategies
• List of Figures
• List of Charts

For more information visit http://www.researchandmarkets.com/research/935157/latin_america_unif

CONTACT:

Research and Markets
Laura Wood, Senior Manager,
press@researchandmarkets.com
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

KEYWORDS:   Central America  South America

INDUSTRY KEYWORDS:   Technology  Consumer Electronics  Telecommunications  Mobile/Wireless

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