Research and Markets: Service Providers and Support Services: a Comprehensive Analysis and Future Forecasts Through to 201

DUBLIN--(BUSINESS WIRE)-- Research and Markets (http://www.researchandmarkets.com/research/963d55/service_providers) has announced the addition of the "Service Providers and Support Services: Analysis and Forecasts" report to their offering.

This report analyzes how broadband providers are building support capabilities, provides an overview of the key services being offered, and discusses the role of support businesses in the context of revenue creation, profitability, and customer retention. It also provides primary consumer data and includes forecasts for different categories of premium technical support services through 2014.

"Digital home tech support services provide an opportunity for service providers to more proactively address customer support issues that will grow as the digital home increases in complexity, said Kurt Scherf, vice president and principal analyst. As consumers grapple with evermore complex digital home technology headaches, DIY is quickly becoming do-if-for-me, which opens up significant opportunity for many players."

Key Topics Covered:

Service Providers and Support Services Dashboard

1.0 Report Summary 1.1 Purpose and Scope of Report 1.2 Terms and Definitions 1.3 Data Sources 1.4 Companies Briefed

2.0 The Support Environment Today 2.1 The Challenge of Customer Support 2.2 Consumers and Tech Support 2.3 Service Providers and Connected Home: Key Solutions

2.3.1 Remote Management

• 2Wire
• Alcatel-Lucent
• Allied Telesis
• Alloptic
• Axiros
• Cisco
• ClearAccess
• Comtrend
• Dimark
• FinePoint Technologies
• Genexis
• Motorola
• PacketFront
• Pirelli Broadband Solutions
• Telco Systems
• Telcordia
• Tilgin
• Zhone Technologies
• ZTE

2.3.2 Device Management

• Cisco HNAP
• OMA DM
• UPnP DM

2.3.3 Installation and Configuration Tools

• Affinegy
• Cisco (Pure Networks)
• Enure Networks
• SingleClick Systems

3.0 Premium Technical Support Services 3.1 The Service Provider Value-added Services Push 3.2 Premium Support Services

3.2.1 Managed Internet Security and Parental Controls

• F-Secure
• Radialpoint
• SecurityCoverage

3.2.2 Online Backup

• F-Secure
• Intronis
• Radialpoint
• Security Coverage

3.2.2 Premium Technical Support

• Accenture
• PlumChoice
• Radialpoint
• RSUPPORT
• Security Coverage

4.0 Forecasts 4.1 Internet Security Subscriptions 4.2 Online Backup 4.3 Home Computer and Home Networking Services 4.3.1 Home Computer Troubleshooting 4.3.2 Home Computer Tune-up

5.0 Implications and Recommendations

For more information visit http://www.researchandmarkets.com/research/963d55/service_providers

CONTACT:

Research and Markets
Laura Wood, Senior Manager,
press@researchandmarkets.com
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

KEYWORDS:

INDUSTRY KEYWORDS:   Technology  Internet  Telecommunications

MEDIA:

Logo