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Research and Markets: Telecoms Software Professional Services Market Share Report - Global Telecoms Software Professional

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Posted October 18, 2010

DUBLIN--(BUSINESS WIRE)-- Research and Markets (http://www.researchandmarkets.com/research/596785/telecoms_software) has announced the addition of the "Telecoms Software Professional Services Market Share Report 2009" report to their offering.

For this report, the analyst has segmented the USD43.17 billion global telecoms software professional services (TSPS) market into the seven segments typically required in a transformation projects lifecycle. In 2009, business consulting represented 6.1% of this market, design consulting, 8.9%; systems integration, 26.7%; custom development, 4.5%; outsourced operations, 22.2%; and hosted managed services, 11.8%. The remaining 19.7% came from services delivered by vendor to support their own telecoms software products and solutions.

Ericsson, Alcatel-Lucent and Nokia Siemens Networks (NSN) dominated the TSPS market, accounting for 25.5% of worldwide revenue, and positioning NEMs as the overall market leader in terms of supplier type in 2009, with a 34% market share. Global consulting and systems integrators (CSIs) represented 25%; ISVs, 20%; IT systems suppliers, 11% and regionals CSIs, 10%. Ericsson had the highest share, with 10.7% of the overall market, followed by Alcatel-Lucent, IBM, Amdocs, NSN and Hewlett-Packard (HP) with 8.8%, 6.9%, 6.3%, 6.0% and 4.3% market shares, respectively.

Vendors were the big winners, taking market share from CSIs, largely as a result of the communication service providers' (CSPs') strategies in 2009. In developed markets, CSPs focused on cost reduction, new business models and new services, while those in emerging markets focused on time to market and managing growth.

Knowledge gained in consulting and managed service engagements informed vendors of the requirements for developing their products. These engagements build a managed service partnership (MSP) between the supplier (vendor or CSI) and the CSP. Such a partnership allows CSPs to offload operational risks onto suppliers, while they focus on their core business.

The report provides an analysis of the market shares for TSPS by region, sub-segment, supplier type and supplier. It includes a comparison of the major suppliers, as well as a market share analysis for 18 leading suppliers. Short profiles of suppliers are also included. This market intelligence is useful for CSPs, network equipment and software suppliers, system integrators, venture capitalists and financial analysts.

Telecoms software professional services market share report 2009 answers your key questions:

What drives CSPs to consume TSPS?
What TSPS are available in each sub-segment, how mature is the market and which suppliers were the market leaders in each sub-segment in 2009?
What are the market dynamics and what is the competitive landscape like?
Did the economic downturn affect this market, and what was the impact in each region?
What are some of the characteristics of the suppliers that provide these services?

Some Key Topics Covered in this Report:

Document map Executive summary
Vendors dominated the market for telecoms software professional services in 2009
When USD8.52 billion of product-related services revenue is excluded, ISVs lost ground to IT suppliers and regional CSIs
EMEA led the market for TSPS in 2009, with NA close behind
TSPS market trends are gravitating towards effective managed service partnerships between CSPs and suppliers
Recommendations for CSPs
Recommendations for all supplier types
Recommendations for NEMs, ISVs and IT suppliers
Recommendations for global and regional CSIs
Long-term contracts and CSPs need to stay competitive sustained TSPS during the recession in 2009
EMEA and NA accounted for most of the TSPS revenue in 2009, but from different perspectives
CSPs in CALA and APAC found NEMs and IBM the most attractive for turnkey solutions and services products
Regional outlook for TSPS in 2010
Market shares
Business consulting is a fragmented market, in which CSPs seek independent suppliers with relevant business expertise
In design consulting, the most successful players were those that can bridge business and technology requirements
The product-related services sub-segment continues to be dominated by the large ISVs and NEMs
The systems integration market continues to benefit from CSPs multi-vendor, multi-technology environments
Custom development is sustained by CSPs legacy environments and aversion to risk
Outsourced operations enable CSPs to reduce costs while retaining ownership of their network assets
Vendors led the way in providing hosted managed services and solutions to CSPs in order to reduce capex and opex
Document map Supplier analysis
Annexes: Supplementary data
Telecoms software professional services breakdown by region and supplier type
Telecoms software professional services breakdown by vendor type and sub-segment
Telecoms software professional services breakdown by CSI type and sub-segment
Telecoms software professional services revenue breakdown by supplier type and sub-segment
Annexes: Mergers and acquisitions
Annexes: Exchange rates