RightNow Wins 2011 IQPC Call Center Excellence Award
RightNow Named Best Technology Solution Provider for Powering Organizations to Deliver Exceptional Multi-Channel Customer Experiences
BOZEMAN, Mont.--(BUSINESS WIRE)-- RightNow (NASDAQ:RNOW) won a 2011 Call Center Excellence Award for Best Technology Solution Provider at IQPC’s 12th Annual Call Center Week. RightNow was selected as the winner for its ability to execute across the full spectrum of call center functions. RightNow CX, the customer experience suite, delivers exceptional customer experiences across the web, social networks and contact centers, while maximizing agent productivity, lowering costs, and driving revenue.
“We are proud to be recognized by IQPC as the best technology solution provider for the call center. RightNow is committed to improving contact center performance and providing seamless, multi-channel customer experiences that increase brand loyalty, advocacy, and ultimately sales.”
Jason Mittelstaedt, chief marketing officer, RightNow
RightNow Delivers Best in Class Contact Center Solutions
RightNow Contact Center Experience solutions deliver superior customer experiences consistently across channels, while maximizing agent productivity, lowering costs, and driving revenue. The RightNow Dynamic Agent Desktop facilitates multi-channel interactions—all with one central customer record—for delivering consistent and efficient support. Over the phone, customers can find self-service information 24x7 or be intelligently routed to an agent, based on their personal needs and preferences. They can also choose to interact with agents via email or chat. RightNow CX empowers agents to provide a great customer experience by presenting timely, contextually relevant information based on the interaction at hand.
RightNow Client Testimonials
“RightNow empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multi-channel customer engagement processes.”
Lisa Larson, director of customer care, drugstore.com
“RightNow is a powerful and highly adaptable technology that Nikon has been able to leverage on a global basis to sustain top-line growth, ensure ongoing customer loyalty, boost productivity, and drive down costs. This has clearly been a great investment for us.”
David Dentry, general manager, customer relations, Nikon Inc.
“RightNow has completely transformed the way Overstock.com interacts with customers by enabling us to understand and resolve issues with the least amount of time and effort. The result is happier, more loyal customers, significantly lower contact center costs, and a vastly more scalable business model.”
Stormy Simon, senior vice president, marketing and customer care, Overstock.com
View the complete list of 2011 Call Center Excellence Award winners here.
About IQPC
IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.
About RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of The NASDAQ Stock Market LLC.
FRNOW
CONTACT:
RightNow
Media Contact
Rachel Fasse, 406-548-3229
rachel.fasse@rightnow.com
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