Syntellect and MicroAutomation Establish Strategic CRM Solutions Partnership

Joint Effort Brings World-Class Integration Services and CRM Competency to Industry-Leading CTI Platform

PHOENIX--(BUSINESS WIRE)-- Syntellect, with its industry-leading CTI platform CT Connect^tm, has established a strategic CTI for CRM partnership with MicroAutomation, a leading systems integrator of contact center automation solutions. Beginning with new and existing deployments of Syntellect’s CT Connect for Siebel, this engagement will focus on each organization’s strengths and further establish CT Connect as the CTI solution of choice for CRM applications, regardless of the provider.

Syntellect CT Connect is the industry-leading CTI software that allows application developers and systems integrators to create voice self-service, contact center, and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems. When combined with the free Siebel adapter (also available for Salesforce.com), CT Connect becomes a highly scalable, function-rich and cost-effective alternative to Siebel’s CTI Connect product, which is no longer supported by Siebel. Together with MicroAutomation’s integration and deployment experience, Syntellect’s CT Connect allows Siebel customers to protect their current CRM investment and take advantage of CT Connect’s advanced capability to integrate customer information into a call center workflow.

“We are excited with this opportunity to expand our close working relationship with Syntellect and to be able to bring this type of world-class solution to the market,” stated Suresh Gursahaney, president and CEO of MicroAutomation. “With the unique experience each company brings to the table, this combined capability will bring a powerful and proven solution to any organization that sees the value of integrating their CRM solution with advanced CTI capability.”

“The Syntellect and MicroAutomation partnership is one to which we are very much looking forward. Combining MicroAutomation’s CRM integration and contact center experience with Syntellect’s strong CTI expertise, we will continue providing the best CTI solutions on the market today,” stated Christoph Mosing, vice president, global business development for Syntellect. “This effort will allow any CRM user to reap the benefits of robust CTI functionality with their existing CRM investment.”

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With 25-plus years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in the United States, Canada, the United Kingdom, Sweden, Croatia, Dubai, Australia and Singapore. For more information about Syntellect Inc., visit http://syntellect.com/default.aspx.

About MicroAutomation, Inc.

MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented advanced IVR and CTI solutions worldwide across multiple industries. MicroAutomation solutions help organizations maximize the efficiency of their contact center infrastructures and empower their customer service strategies. MicroAutomation also offers CallCenter Millennium™, the most comprehensive Call Control solution suite available today. For more information about MicroAutomation, visit http://www.microautomation.com.

CONTACT:

Syntellect
Bruce Petillo, 602-789-2755
bpetillo@syntellect.com
or
MicroAutomation
Alison Natali, 703-543-2121
anatali@microautomation.com

KEYWORDS:   United States  North America  Arizona

INDUSTRY KEYWORDS:   Technology  Telecommunications  VoIP

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