Telefónica Selects Convergys Relationship Management Solutions to Support its Multinational Customers
CINCINNATI--(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Telefónica International Wholesale Services, a subsidiary of telecommunications leader Telefónica, has chosen a Convergys Smart BSS Solution to support corporate customers of its International Services business. The solution includes a license contract for Convergys Rating and Billing Manager and implementation services.
Telefónica International Wholesale Services manages the central services platform supporting Telefónica Multinational Solutions extensive and competitive catalog of high quality, end-to-end telecommunications services including voice, broadband, IP, and mobile services, to its MNC customers.
Convergys Rating and Billing Manager will support Telefónica’s MNC customers with end-to-end multinational real-time rating, billing, and reporting for fixed, mobile, and data services. Convergys’ Professional Services team will implement the solution.
“Convergys combines creative solutions and an innovative delivery blueprint to support the complex communications needs of our multinational clients,” said Alfredo Villalobos, CIO of Telefónica International Wholesale Services. “Convergys has both the advanced real-time integrated solutions and the talented team in place to allow Telefónica Multinational Solutions to keep delivering their services under the highest quality standards.”
“Our extensive rating, billing, software, and services experience enables Convergys to deliver a solution that will drive accurate, real-time rating and billing for Telefónica’s MNC customers. These customers will also benefit from call detail records that are consolidated onto a single platform for efficient and easy reporting,” said Riki Allon, Senior Vice President and General Manager, EMEA. "Our solution is specifically designed to support Telefónica’s multinational business model, and Convergys Rating and Billing Manager’s advanced functionality enables the company to expand its footprint in the highly competitive market for corporate telecommunications services, speed time-to-market, and help reduce costs."
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, helping to reduce operational costs and generating revenue so our clients can focus on building valuable relationships with their customers. Convergys supports six of FORTUNE’s Top 10 communications companies.
ABOUT TIWS
Telefónica International Wholesale Services is the organization within the Telefónica Group that provides global telecommunication services for fixed and mobile carriers, ISPs, and content providers. Its integrated and competitive portfolio includes international voice, IP, capacity, satellite services, international services for corporations, mobility services, and platform services. Its TIER 1 Backbone offers direct connectivity between Latin America the US and Europe through its extensive international fiber optic network including the SAm-1 submarine cable, and carries over 20 billion minutes of international voice yearly through its NGN network and its more than 300 direct routes with international carriers.
Telefónica International Wholesale Services is also responsible for delivering the IT and convergent solutions offered to multinational companies out of the Telefónica Group footprint, leveraging its extensive IP/MPLS network with POPs in more than 40 countries and local agreements with fixed and mobile carriers and integrators. Telefónica Wholesale's ambition is to be a leader in the wholesale telecommunications market. This ambition is reinforced by its presence in the main European and American markets, its extensive and competitive service portfolio, and outsourcing solutions for international carriers.
About Telefónica Multinational Solutions
Telefónica Multinational Solutions is a central organization that is aligned and works in conjunction with the Telefónica operating companies to deliver services to MNC customers. In addition, it is the global commercial denominator for Telefónica’s fixed and/ or mobile services to MNC customers in more than 40 countries where it has operations (full operations in 20 countries, commercial and operational offices with network infrastructure in 17 countries, and Network Points of Presence in more than 40 countries). More information about Telefónica Multinational Solutions is available on http://www.multinationalsolutions.Telefónica.com
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Supporting Resources:
Point of View Paper: Enterprise Evolution
Case Study: Telefónica International Wholesale Services
Fact Sheet: Convergys Rating and Billing Manager
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Contacts
Business & Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade & Social Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
CONTACT:
Convergys Corporation
Business & Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
or
Trade & Social Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
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