UTOPY Continues Global Expansion Into Australia

UTOPY Earns International Recognition through New Reseller Agreement with Veridian Solutions

SAN FRANCISCO--(BUSINESS WIRE)-- UTOPY, Inc., the leading provider of Voice of the Customer and Performance Optimization solutions powered by Speech Analytics, announced today that Veridian Solutions, one of the fastest growing contact center vendors in Australia and New Zealand, has recognized UTOPY’s leadership in Speech Analytics by joining forces with UTOPY in a reseller agreement.

Veridian has chosen UTOPY as their preferred provider due to UTOPY’s full suite of extremely accurate Speech Analytics-driven applications. These solutions help to optimize contact center performance and monitor the voice of the customer. UTOPY’s award winning Speech Analytics solutions, which have the ability to recognize and analyze 54 different languages and dialects, are also the most accurate and complete when analyzing languages and dialects beyond American English.

“Veridian is excited to have chosen UTOPY and their best-of-breed applications,” said Jason Hewett, General Manager, Veridian Solutions. “Our extensive experience in contact centers in general and with Speech Analytics in particular presents no doubt in our minds that UTOPY’s suite of products and solutions is the best selection available on the market and will nicely complement our existing service offerings."

“We are thrilled to have expanded into the Australian marketplace and to have forged a partnership with such a well respected service provider,” said Roy Twersky, President and CEO, UTOPY. “We look forward to developing a positive working relationship with Veridian and we are eager to share our industry leading applications within this region.”

About UTOPY – www.utopy.com

UTOPY provides award-winning Voice of the Customer and Contact Center Performance Optimization solutions powered by Speech Analytics. UTOPY offers the only contact center business applications completely driven by Speech Analytics, and guarantees the fastest ROI in the industry. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679).

About Veridian – www.veridian.com.au

Veridian provides a comprehensive suite of services for organizations with contact center and service management requirements. Their capabilities range from consultancy, architecture and development through to the ongoing support of busy contact center environments. Veridian’s project experience covers a wide variety of industry sectors, from banks and insurance to manufacturing, transportation, government and the customer service industries.

For more information, visit http://www.veridian.com.au.

CONTACT:

UTOPY Media Contact:
Sean Murphy, 415-621-5700
media@utopy.com
or
Veridian Solutions Media Contact:
Natalia Karasseva, +61–2-8905-6815
Natalia.Karasseva@veridian.com.au

KEYWORDS:   Australia  United States  North America  Australia/Oceania  California

INDUSTRY KEYWORDS:   Technology  Software  Telecommunications  VoIP

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