UTOPY Launches SpeechMiner® SaaS Express, the Fast-Track to Business Value from Speech Analytics

Automated Speech Analytics in the Cloud

SAN FRANCISCO--(BUSINESS WIRE)-- UTOPY, the leading provider of Voice of the Customer and Performance Optimization solutions powered by Speech Analytics, today unveiled the first completely Software-as-a-Service (SaaS) and entirely automated Speech Analytics solution, UTOPY SpeechMiner SaaS Express.

UTOPY SpeechMiner SaaS Express is a completely hosted Software-as-a-Service (SaaS) solution which automatically analyzes customer calls in the cloud, enabling organizations to quickly leverage their interactions with customers to optimize contact center performance and the customer experience, without needing to procure any hardware or install and configure any software. SaaS Express automatically discovers relevant topics, events and trends within calls and proactively delivers this information to users. SaaS Express also enables rapid ad-hoc search and intuitive exploration within call content, enabling users to further investigate the trends that SaaS Express has automatically discovered, and/or explore their own hypotheses. SaaS Express also enables collaboration and sharing of the results of its powerful analysis.

“We are very excited to announce SpeechMiner SaaS Express,” said Roy Twersky, UTOPY’s CEO. “UTOPY pioneered the Speech Analytics industry by offering the first Speech Analytics product in 2002. We are continuing to lead the industry in innovation, first by bringing Speech Analytics to the cloud earlier this year, and now by offering the first completely automated Speech Analytics in the cloud with SpeechMiner SaaS Express. SpeechMiner SaaS Express delivers Speech Analytics capabilities much more quickly and easily than any other offering because it is a completely Software as a Service offering which automatically analyzes calls without requiring any initial software configuration or setup, which helps customers to immediately benefit from Speech Analytics.”

About UTOPY

UTOPY provides award-winning Voice of the Customer and Contact Center Performance Optimization solutions powered by Speech Analytics. UTOPY offers the only contact center business applications completely driven by Speech Analytics, and guarantees the fastest ROI in the industry. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679).

UTOPY and SpeechMiner are registered trademarks of UTOPY, Inc. All other trademarks mentioned here are the properties of their respective owners.

CONTACT:

UTOPY
Sean Murphy, 415-621-5700
media@utopy.com

KEYWORDS:   United States  North America  California

INDUSTRY KEYWORDS:   Technology  Data Management  Internet  Software  Telecommunications

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