UTOPY Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award
UTOPY SpeechMiner® 7.0 Honored for Exceptional Innovation
SAN FRANCISCO--(BUSINESS WIRE)-- UTOPY, the leading provider of Voice of the Customer and Performance Optimization solutions powered by Speech Analytics, announced today that the latest version of its Speech Analytics platform, SpeechMiner, has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Combining the most precise and comprehensive speech categorization available with automatic discovery and rapid ad-hoc search, SpeechMiner 7.0 is the evolution of Speech Analytics.
“UTOPY is honored to be chosen for such a prestigious award,” said Roy Twersky, CEO of UTOPY. “We designed SpeechMiner 7.0 to deliver the best Speech Analytics technology for every business use. This award confirms that we accomplished our goal.”
“UTOPY was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. SpeechMiner has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and UTOPY has earned its place with this distinguished honor.”
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About UTOPY
UTOPY provides award-winning Voice of the Customer and Contact Center Performance Optimization solutions powered by Speech Analytics. UTOPY offers the only contact center business applications completely driven by Speech Analytics, and guarantees the fastest ROI in the industry. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679).
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.
CONTACT:
UTOPY Media Contact:
Sean Murphy, 415-621-5700
media@utopy.com
or
TMC Contact:
Jan Pierret, 203-852-6800 ext. 228
Marketing Manager
jpierret@tmcnet.com
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