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Yankee Group and European Communications Launch Mobile Customer Experience Seminars in Europe

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Posted April 17, 2011

Stellar customer experiences are critical for profitability in the era of the connected user.

BOSTON--(BUSINESS WIRE)-- Yankee Group and European Communications today announced a new exclusive seminar series, “Delivering a World-Class Mobile Customer Experience.” The two half-day events will feature industry thought leaders and lively debates focused on helping communications service providers (CSPs) identify winning strategies for increasing loyalty, reducing costs and growing revenue. The series will stop in London on Tuesday, June 7 (Glaziers Hall) and Paris (Espace CAP) on Thursday, June 9. Both events will be held from 9:00 a.m. -12:15 p.m. local time.

The summits will tackle how to leverage emerging technologies and trends to create a successful mobile customer experience. Topics include:

  • Succeeding in the connected customer era
  • Exploring new customer-centric business models in mobile media
  • Delivering captivating customer experiences
  • Best practices in pricing, content discovery, portals, customer service and support, policy management and social media

Featured speakers include:

These seminars are a must-attend for European CSPs and mobile virtual network operators (MVNOs), as well as their retail and distribution partners. For more information and to register, visit http://www.eurocomms.com/yankee-group/

About Yankee Group

The people of Yankee Group are the global connectivity experts—the leading source of insight and counsel trusted by builders, operators and drivers of connectivity solutions for over 40 years. We are uniquely focused on the evolution of Anywhere connectivity, and we chart the pace of technology change and its effect on networks, consumers and enterprises. Headquartered in Boston, Yankee Group has a global presence, including operations in Europe, the Middle East, Africa, Latin America and Asia-Pacific. Visit www.yankeegroup.com.



CONTACT:

Yankee Group Communications
Ashlee Clevenger, +1-617-598-7268
mediarelations@yankeegroup.com

KEYWORDS:   United States  Europe  North America  Massachusetts

INDUSTRY KEYWORDS:   Technology  Telecommunications  Mobile/Wireless

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