Embarq wants to be your BFF. LOL

Just like mom told you to never go to bed angry at your spouse, Embarq has decided it’s not going to let customers go away unhappy with their service. The Sprint spin off announced Monday it has set up a special customer service line for folks with issues that didn’t get resolved through normal channels.

Embarq says its Consumer Affairs Hotline will be staffed Mon.-Fri. from 8 a.m. to 8 p.m. ET. And, it says that if customers have an issue during non-business hours, it’ll get back to you within 24 hours.

Embarq VP for Network Services Dana Chase says Embarq is “committed to providing the best service possible and exceeding our customers' expectations every single time we have the opportunity to interact with them.

"If you hang up the phone and are upset for any reason, we want another chance to make you happy," said Chase.

For more:
See the release [1]

Related articles:
Emarq was very customer unfriendly with its NebuAd test. Embarq report [2]
Some telcos--like Windstream--are cutting back on call centers. Telco cutbacks report [3]