AT&T takes on the Geek Squad

Just how deep have telcos had to dig to replace revenues lost as their fixed-line services join dial-up Internet as failing income generators? AT&T, the nation’s largest phone company, today announced it would start installing and servicing computers and home theaters to offset some of the losses. In fact, the company’s new ConnecTech will provide in-home service for “virtually any home technology or entertainment need.”

ConnecTech lists services from general PC/Home network support over the phone for $69, to $179 for in-home computer services. The price to install that home theater? Just $149; they’ll even hang that new flat panel TV.

AT&T says the service is available in all 50 states. The 800 number is staffed from 8 a.m. to 11 p.m., seven days a week.

“AT&T has long been a familiar face in the homes of Americans — first installing phone service, high speed Internet service and now AT&T U-verse TV,” says Carmen Nava, senior vice president for consumer marketing operations for AT&T. “Now, we are taking that expertise to a whole new level with robust in-home tech support, and with the same great customer service and reliability we’ve delivered for more than a century.”

For more:
- See the release [1]

Related articles:
Telcos trading spaces. Telco report [2]
Comcast last week reported big growth in voice customers Comcast report [3]
Verizon showed major growth in its TV customer base Verizon report [4]