Aereo founder Chet Kanojia focuses on customer satisfaction

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Chet Kanojia, AereoAereo may have drawn fire from major broadcasters for its service that lets users rent remote antennas to stream over-the-air broadcast channels, but company founder and CEO Chet Kanojia said that its main goal is centered on providing a good experience for the customer. Mariko Hewer, associate editor of FierceOnlineVideo, examines how Kanojia is taking customer feedback to tweak its pricing, for example, and grow its subscriber base. Read more