Bad billing by AT&T

I had an ATT air card for internet service for several months and bundled my services when I got it. BIG MISTAKE!! When the air card quit working they let me out of the contract in June but I got a $600 bill in July for early termination. I am still being billed $250/mo as all the credits are not straightened out. I have been passed around from rep to rep and received two different amounts as to what I actually owed. Today they turned my cell phone off for being past due though I have paid the current amount due on my last 2 bills waiting for credits to come through. I have spent at least 2 hours on the phone trying to get this resolved. If you ask for a manager they are all busy. Also if you have questions about your service you will get a different answer with each person you talk to. When I was having issues with the internet service some reps did not even know they offered it! Am going to look at other home services and will have to wait out my contract on cell phone. Also am going to report to BBB and Office of Consumer Affairs.

My father is 80 yrs. old and was contacted by a sales rep from AT&T to do a bundle adding cell phone and wireless internet to their existing land line. The quote was 39.95 for each service and so my father accepted. The first bill came and was 3 times higher than quoted. All equitment was sent back and after a great deal of hassle with customer service they apologized and said the bill would be adjusted and returned to original obligation only. That was two months ago and my father is still being billed for the full package. HELP!

Did you send back equipment (Uverse or Home Entertainment) and AT&T claims they never received it? You are not alone, visit ripoffreport or complaintsboard and view thousands of AT&T complaints

The following is a copy of email sent to At&t in ref. to my overcharges:

Why is it that 3 month ago your company over charged me. Really stole about $100!
> At the time I wanted the service so I paid the overcharge (infull at that time), hoping that it would be corrected in few months.
>
> Now, 3 months after that and paying my bills (Close to infull) each month. Someone within your company, it seems to me is trying to scam another overcharge of about $100.
>
> And if you are slow to comprehend as the customer billing service person and socalled mannager when I called to fix this problem . I paid infull the first over charge of about $100 and now after paying my bills almost infull each month for 3 months. You company seems to be trying to run this $100 overcharge scam again.
>
> I have made payment the $50 for this month. as my services call for CORRECTLY. And will not, for a second time in 4 months be of taken advantage of by the $100 overcharge scam! (06/2009)

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pasted from online banking page:
go back to the page section links Payments & e-Bills

Payment History (Past Six Months) e-Bill History (Past Six Months)

Amount Deliver By Status Actions

$50.00 06/17/2009 Processed View Payment

$42.00 05/22/2009 Processed View Payment

$55.00 04/20/2009 Processed View Payment

$150.00 03/06/2009 Processed View Payment

Due Date Amount Status Action

This Pay To account can send e-Bills. Request e-Bills

We have been customers of A T & T since January 1, 2009. We had to wait in their store for 2 hours while the rep tried to get the account started, their computers were slow. Christmas Eve, I think we had shopping to do and a family at home. Anyway, we wanted them activated January 1st, the phones were activated January 1st, but they sent us a bill for December, we had to call about that one and get it corrected.
The customer service representative had told us our "FAN", discount would be 15% off of the entire bill with the exception of taxes and required charges such as 911 service. He told us the 15% discount would come off of the $69.99 family plan, the $30 unlimited text, and 3 X $9.99 charges for the three additional phones on the plan. We only received the discount for the $69.99 family plan, and were lied to about the cost of the unlimited text. They tell you in the store that it is $30. They bill for $31.00, with no explanation of why the extra dollar is being charged. If it is for some sort of tax reason or surcharge it should be listed. They also charged for data which we did not use. We have received two bills now, and both have had errors. Over billing is illegal, and everyone needs to stick together and give them hell!

I'm wondering if others have had this problem. Since AT&T took over, our bill has itemized and included long distance charges (and taxes) for local calls! I have to call in every month to complain and have the bill recalculated. To make it worse, I have to take off work to call at their convenience. They pass the inquiry around, they finally say, Oh, you're in North Carolina. They offer various explanations, such as an incorrectly set switch, and they promise that they will report it. They then recalculate the bill and tell me what I really owe, and reassure me that they are working on the problem. The next month's bill has the same errors. And the next.... This is costing me way too much time and grief. Any suggestions? The line to email AT&T has too few character spaces to address the problem there. Is there another number or email I could try?

I stated in some of my previous posts that the bigger these monopolistic conglomerates get the more phoney baloney goes on in the billing department. Verizon is the king of gimmickry. Look at the 47 dollar phone plus Fios internet and free DVR for a year scheme. It's a sweet deal for a little while but when it's over it will hurt you in the pocket book and purse. Next, billing problems occurrs. The FCC let this great telecommunications land grab happen between at&t and verizon. You see these two are getting very powerful. When other companies want to offer service in their territories - they have two giant walls to knock down before it happens. (If it happens at all!!)Now you guys see what I am talking about. It is going to get worse before it gets better. How much revenue do these giants need? Do you feel like pawn in this game to generate revenue? They have Sprint all over the news and internet but if you google the first two about horror stories you will see they are just as bad and not cracked up to be all that people are saying about them. See - their objective is to get as many customers they can. If you are 1 customer in 70 million with a complaint. Do you feel you are always going to get the right billing or your complaint resolved all the time? Probably not! Remember their ultimate goal is to make money. If they were a decent sized company you probably wouldn't be going through alot of this stuff. As long as Fcc continues to let these acquisitions go on - I believe it will continue. I suspect in two to three years Sprint will be forced to make an acquisition.