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Delaware's PUC says Verizon is abandoning its DSL subscribers
Delaware's Public Utility Commission (PUC) has a simple message to Verizon: Fiber to the premise may be your ultimate network ambition, but don't turn your back on your DSL customers. Industry reports emerged that Verizon is failing to resolve DSL network issues in a number of states as it continues to ramp up its Fiber to the Premises-based FiOS network. Delaware says the telco's customer service and maintenance times have degraded because it's paying too much attention to building out its FiOS network.
A post in DSL Reports cited an independent consultant's study that found that Verizon was failing to properly maintain customer service and network uptime of its DSL service in Delaware.
And while a lot of the consultant's report had been 'redacted' by Verizon, the Delaware state PUC did not hold any punches back in criticizing the telco's inaction. "What the public gets out of this, more than anything else, is a renewed clarification to Verizon that they needed to be more responsive to their customers, and maintain what is admittedly an old system," PSC spokesman Dave Bonar said. "Realizing that everything is moving toward a more technological system is no excuse for not maintaining the people who live in rural districts who are connected by copper cable."
Delaware is not the only state where Verizon appears to be turning its back on its copper-based DSL network. West Virginia, Florida and New York, have citied similar issues. At the same time, Verizon has been asking a number of state utility commissions to effectively dumb down the standards on how fast it has to respond to DSL issues. Interestingly, the news of poor DSL service in these states comes just as the service provider has been promoting a number of bundle service promotions to stem DSL subscriber defections to cable.
For more:
- DSL Reports has this post
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Comments
Posted by LayoffsatVZ | January 26, 2010 - 2:11pm
13,000 today, does anyone know if this number includes the selloff to west virginia?
Posted by Anonymous | December 31, 2009 - 12:05pm
Well here we go again, new rumor for 2010 1st quarter is 700 layoffs and 28 management between Pa and NJ, has anyone heard similar? No surprise the union does not know anything, I find it hard to believe that they know nothing when they argeed to the contract with the layoffs language, so I blame the union again for this not the company, the union always goes back to the contract on issues so the company is just doing the same, any more info would be great.
Posted by Anonymous | December 7, 2009 - 3:30pm
And this comes on the heels of them laying off people to do the work (in De). What Delaware and all the other states have to do is take away Verizon's franchise agreements until they fix all their copper problems. Don't let them have the big cities while neglecting all of their rural customers.
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