Following this year's 10 biggest cable customer service nightmares

Exploding set-top box among customer service gaffes
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Cable customer serviceCable operators may be stepping up their customer service efforts, but like anything in the cable or telecom industry, there are always gaffes that will emerge, like a report this week where a Comcast (Nasdaq: CMCSA) customer reported that her set-top box exploded after a power surge. FierceCable takes a look at the top 10 cable customer nightmares in 2012. Read more