MegaPath adds self-install SLA option to its Hosted Voice product suite

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MegaPath is playing into the trend that its customers want to have more control over service turn-up by giving them the option to choose Self-Installation, which is backed by an industry-first 7-day service level agreement (SLA).

Designed to accommodate customers that decide to purchase their broadband Internet connection from other providers besides MegaPath, the Self-Installation service allows businesses to use their own onsite resources to deploy Hosted Voice at their locations. The company said that the service can enable a customer to get their service up and running with phones within a week.

The 7-day SLA includes what the service provider describes as real service credits of up to 50 percent off the first month's recurring cost for the affected service. Customers that prefer a fully-managed implementation with dedicated account management and phone installations can chose Professional Installation services with an onsite MegaPath technician.

MegaPath offers two options to deploy their Hosted Voice service: an "over-the-top" option that leverages a customer's existing third-party broadband connection, or where MegaPath provides a fully-integrated and managed voice and broadband solution.

By using the standalone voice option, customers can leverage their own broadband service from a cable operator or the ILEC and it provides everything they would need to operate their voice service, including wide selection of IP phones.

For those customers that opt for the fully integrated voice and broadband offering, MegaPath delivers the Internet access and controls voice and other data traffic on its privately owned, nationwide IP data network. One of the advantages of the integrated offering is that the service provider can prioritize voice traffic end-to-end in order to guarantee QoS that is not possible when using an over-the-top broadband connection.

The new service is competitively priced with business VoIP calling plans starting at $19.99 for local calling plans or $24.95 for national plans.

This new option is part of an ongoing trend where MegaPath continues to enhance its Hosted Voice service. Earlier this week, it introduced a new Unified Communications (UC) service, enabling it to target the growing mobile nature of its business clients, for example.

For more:
- see the release

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