Free Newsletter
N.H. sets new requirements for FairPoint
About a week after Vermont regulators threatened to remove FairPoint Communications executives if the company's service performance and treatment of customers didn't improve, regulators in neighboring New Hampshire late last week adopted their own stringent requirements for FairPoint to meet.
The New Hampshire Public Utilities Commission is calling for FairPoint to deliver a monthly update on its financial stability and also is requiring the company to create spreadsheets detailing service response times, billing glitches, calling volumes, number of failed calls and other information.
FairPoint has offered stabilization plans to regulators in Vermont, New Hampshire and Maine, the states whose residents became FairPoint customers through the telco's acquisition of former Verizon Communications properties last year, and who in turn were harshly affected by the the company's system cutover earlier this year. Despite the pledges for improvement, regulators in all three states appear keen to make sure they set they own goals and expectations for FairPoint to meet.
For more:
- The Nashua Telegraph has this story
Related articles
Vermont wants FairPoint to improve by June 1 or else
FairPoint filed its own June improvement goals with Maine regulators
Comments
Posted by Anonymous | May 14, 2009 - 4:10pm
It's only going to get worse and suing them will do nothing. They're protected by the State of NH because they're the only game in town willing to handle NH. The quality of voice on my FP lines has slowly degraded to the point of using two cups on a string for 65 bucks a month and call after call produces nothing as a business customer. They're running out of money and their credit has been downgraded, guess who's going to be getting a big rate increase pretty soon? You should try running your business from cellphones that's my next step.
Good luck.
Posted by Anonymous | April 17, 2009 - 8:20am
I opened my business in Salem, NH Dec 8, 2008 Fairpoint listed my telephone number under my LLC name in error. After 5 calls they updated the listing with the franchise name on 1/24/09. If you call from a Comcast, T-Mobile, Cingular phone you can't obtain my businesses telephone number. I have made over 40 calls to Fairpoint and working with the Public Utilities Commission in NH. I've called Comcast and they explained that 411 is handled by my provider (fairpoint)as of 4/1/09, they did suggest making a small change to my listing which will transmit the update to all of 411 again. I did that and two weeks later still no listing if you call from any phone other than a Fairpoint phone. They are apparently unable to transmit the information with regards to 411 but I am told all 411 listings for NH are handled by Fairpoint. If this continues we will be forced out of business. We are considering a civil suit.
SHARE
WITH:
Comments (2) | Post a comment