Windjammer Communications picks up some Time Warner rural customers

New Update on Previous comments...Windjammer Cable Jupiter Florida PHONE # 561-935-6040
I got through on the first time, HQ office admin very nice person..go for it...

Additional post to last comment, I did call the BBB in Boise ID she told me they were out of Jupiter Florida. when I googled it and got a Phone #. I asked the guy if they had a Complaint" dept. he said "I have trouble with y system" and dropped my call...we really need to gang together to get rid of these geeks!. Still trying to find out why they there is no phone number BBB didn't give one. this says a lot about this pathetic company. like someone said earlier, Dis & Direct look better and cheaper every day!. (unfortunately the wind in my area is a problem with dish on roof and trees in yard)...isn't there a solution to this ? maybe its another Chinese run place!

This company is a disaster!. NO phone numbers, No local office contact when you call them.. I got a FREE HBO for one month, then they billed me I have been trying thru HQ they tell me its a local issue, I CANT GET MY LOCAL OFFICE TO ANSWER THE DARN PHONE then I call the HQ and they tell me even if it shows up on their Billing invoice, and it comes from THEIR office, It has to be taken care of thru the local office...DUH! supposed to get 17 IPPV get 4, rest are sports and PORN. what happened to the TVG/horse racing channel, well the answer I got for that was that TVG charged too much for it...call to TVG proved that statement to be incorrect...Windjammer is the positve worst cable Co I have EVER dealt with. and now I have to drive a 30mile round trip to fix my bill that they screwed up..

The only thing that gets to me is that the Syfy channel never has volmue.When I call it works the next day and after the day it quits again I just wish it would work and stay with volmue all the time.

Whew; Just finished talking with a customer service rep. Policy and Procedures does not allow them to Solve problems. What an interesting phenomenon!

Since WindJammer acquired our local rural office, and downsized office staff our community has been plagued with a plephera of issues.

When a questionable Billing descrepency is brought to light,customer service represenitives state that the customer must go to there financial institution to prove the validity of there account and Fax that information forward.

On One occasion our service was charged with a late fee. When they changed the Billing cycle. Three month's later the service was discontinued due to there claim that the debit card was Expired.

Enough is Enough due to constant problems by a company that does not value there customers.

I also pose a question to Upper management. Does the neglect of Customer Service prove that Downsizing is effective?

Dish network is a solution we are pondering.

We finally had enough and switched to Dish back in March. Our last statement we received had a zero balance as we have always paid our bills. Then three days ago we received a collection notice from windjammer stating we were in collections for 14.00. When I called them know one could explain to me where the 14.00 came from, and how it got to collections, nor did they really know how to fix the problem as they all claimed they did not have access to the information. They said someone would call us to fix the problem and we are still waiting for the call

We are/were UNHAPPY windjammer customers! A number of us are cancelling our business with this company and going with other highspeed options and will resort to netflix movies and watching the news/shows on our computers.

Windjammer offers a very bacis package for $19.95 in our area (38930)for channels 2-22. I have discivered that 3 are off the air, 1 is the TV Guide, 2 are date/temp only, four are shopping networks, 2 are C-span, 1 cartoons - leaving only SIX decent channels to watch. Those offer only silly daytime soaps during the day and basic network at night. Not worth even the $19.95.
The full package of $673.92 a year is out of the question.
We are being ripped off!

Our area has had four cable providers since 2000- Comcast, Adelphia, Time Warner and now Windjammer (since Feb.2009). At one time the service was $33.48. Windjammer just now raised their price to $56.16 - $673.92 a year! The service is poor -channels not working at all or poorly and interferences often. The advertisements are longer. On the TV Listing page, now reduced to 1/3 screen, the larger part runs offensive, program clips or advertized offensive products.
This cable company and others make a fortune! Why can't they offer a good service?!

Our area (38930)cable service has just been taken over by Windjammer. The rates have been raised to $56.16 a month - $673.92 a year!!!
They offer a new $19.95 package of 20 channels, most of which are trash. These packages are two extremes - too much to too little. There is not a fair package in between. Windjammer is ripping us off! At one time the local rate was 33.48 which I willingly paide for a fair offering.

I'm now looking for a dish. I will report this overbilling to the FCC.

I haven't had nearly as many problems as some of you folks have so I consider myself blessed to a certain extent. My local channel comes and goes as if it always has an appointment elsewhere and with other channels there have been picture and sound problems. I don't know how large Windjammer was before they took on more than they could handle , it looks like they kept the Tec's that were willing to stay but I do believe it was to big a bite and will cost them many customers. I get 20 some odd channels but my son just got Direct TV and he gets a hundred for just about the same price . I read where someone posted that they didn't honor contracts with landowners. They simply ignored me as if I am not there except to take two boxes away from me. Right now I tolerate them but the time is coming when they will be told to start rolling up cable and digging up poles. I have allowed myself to be pushed but this is far enough.

can someone explain why in gorgeous weather, no rain, no wind, no ice that we've been without cable for weeks! another puzzle is how they can keep operators who are so understanding and pleasant when they're working for such a dysfunctional company?

Our problems obviously come from a much higher level than can be remedied at the complaint desk. Obviously the management is so deficient, inept and confused that they aren't able to handle day-to-day problems, or either we were just bought from TW to be used as some sort of write off. Either way, it stinks, and it is a shame that we have no reasonable recourse. I do feel for the employees of these idiots, however.

I too am one of the "unfortunates" that was bought out by Windjammer. It has been nothing but torture! My cable is out almost as much as it's on. When I report it to Windjammer, the person I speak to is ALWAYS very nice and apologetic and tells me that all they know is that my area is declared as an outage and they cannot even fathom a guess when it will be restored. (This is on warm sunny days without a breeze stirring and not a cloud in the sky. They say that they are telling me all that they are being told. Obviously the management is comprised of imbeciles and liars to boot. Just praise God that you don't have to work for the idiots.

It is interesting and confusing at the same time, the Time Warner repair truck now simply has Cable written in the fender and the same teck is driving it. This deal is costing about 38 dollars for 28 channels, within the same price range as satellite but you get 100 channels. I see some great competition for Windjammer, they will either improve or lose

I run my business out of my home. Windjammer experienced an outage yesterday. Understandable, as its the time of the year that solar interference is experienced. When I got signal again, my modem did not recover from it. After talking with a windjammer representative for 45 mins they informed me it would be 16 days before a technician could come out. I honestly do not know how this company stays in business with such horrible Technical Support. Hire some more technicians and drop the outrageously high salaries of your upper management.
Absolutely ridiculous and unacceptable!

Windjammer also does business as Communications Contractors Services and as American Warrior Networks on some Army Installations under an Army and Air Force Exchange contract. Your State Senator could look into this as well, there have been similar complaints from Soldiers. They have very little experience in this business.

I HAVENT HAD CABLE FOR 3 MONTHS AND NO NOTICE BUT A BILL FROM WIND. BULL CRAP! WHAT THE HELL IS GOING ON! IM REPORTING TO FCC ON TIME WARNER! YALL STINK! IM CALLING THE DEFENDERS TOO!

REPORT TWC TO FCC. WE ALL NEED TO REPORT TO THE FCC. I AGREE WITH YOU ALL THE WAY.

Hi Everyone,
It sounds like I am not the only one that really got confused. We found out through roadrunner that they were changing to Windjammer. Now I just received a notice about TW being broke into by hackers and now having problems with interference.
Now my only question is what company do I have roadrunner through, TW or Windjammer?

Where are the feds in all this? Isn't this a case where a company rips off customers across the country and no oversight.

Hi everyone. I know all your sentiments. I'm an employee of WJ communications. Everyday, we have a lot of calls regarding several issues. As days passed by, there are additional issues and concerns need to face. Even I, don't know who to blame. We're just taking calls and try to defend our employee. If we are on your shoes, our dear customers, we also feel the same. We're tried complaining. :)

Talk about not knowing whats going on in your own company our communtiy got sold from TW to WJ couple of days later a family member gets a call from TW if they would like to sign up for high speed internet and phone/cable my cousin informed the TW employee we had got sold to WJ his response was i better tell my supervisor not to call any more people from your community talk about poor communication no surprise we were never told we were being sold............

Some of you at least got a letter we found out by chance that our community had been sold from TW to WindJammer what a surprise our rates have gone up!I called WJ they had no real answers to any of my questions obviously customer service has gone out the window.I guess since we are a small rural town they really do not care its time to make some changes.....

I am glad there are all these postings to warn me. We were switching to Windjammer for the whole phone, internet, cable package and they no showed on us twice in Marshall Missouri. what a waste of a day!! They pay anywhere from $2500-$4000 per subscriber when they buy these companies. Its hard to beleive they would just let that kind of money slip through their hands. I am glad to have avoided the on going service nightmare that would have occured based upon them not even being motivated to set up service!!!

Our internet cable was installed when our town was served by adelphia. It was ok, but wasn't the best. Time Warner came in and things began to get worse (speeds slow, bandwidth restriction nazis came forward and the internet was down 2 out of 7 days a week. Local Time Warner office was not interested in assisting me at all. Then the Windjammer surprise. The local office door was LOCKED and no one inside would answer the door (1100am on a Tuesday with workers seen inside). The internet went to NOTHING and as off for about 4 days. Calls to Windjammer were answered by some guy who laughed at my situation and asked why I lived in such a small town and expected good internet service. Needless to say,Windjammer is DONE. I will not EVER subscribe to ANY cable service again. EVER. I big company may not miss my money, but I'll tell everyone I can about how they treated me and will NEVER recommend them to anyone. Maybe that will work? I just feel a little better about not giving Windjammer one red cent...EVER.

Bobbie, from my experience it's just gonna get worse

I think its good common sense that if a company isn't respectful of it's customers , it's not going to be any better with it's employees. I was here when the system was first installed by a local mad who used my property for his wire, we had an oral contract for the years he had it and it was never broken, it was then sold to another company before Adelphi and the same hand shake and oral agreement was honored. Adelphia needed a written contract and they did well with that except for the last year and then they back slid as did Time Warner. I'm ready for these Windjammer folks when they need a favor, I've been educated.

If you think they treat you bad as a customer try being an employee of TWC.I could go on on about how bad they treat there empoyees as well as customers.I was eployeed by TWC once known as Adelphia. one thing I can say,I did walk away with good knowledge of how the cable system work.so if you have any questions feel free to shoot me an email.

Ruth, I'm in the White Sulphur area and feel your pain. Windjammer has threatened to discontinue service to some areas it bought from Comcast or Time Warner. I feel we will be next. Adelphia did extensive work in my area when they bought the system. Time Warner has little to show for the time they had the system. I don't know how you show a loss if you don't spend anything.

Problems here with sound and picture ever since Time Warner took over the system in my area. Contracts with land owners were ignored and a bully attitude was adopted. Now Windjammer has the wheel and the transferee to digital has been done but we don't have our local channel 6 except for the infomercial that continues to tell everyone on the system they need a converter box. Now my HBO is gone and the box sits there doing nothing, all in one day Windjammer is off to a very bad start. All efforts to contact them is about the same as communication with Mars. I have never been connected to satellite before but the idea is becoming larger in my mind as the days pass

We are from so. Ohio in a rural area - lots of forest and trees. We had/have ?? TW cable , after the Wind storm hit we had no cable. Called TW to report and were told we had been sold to WJ and transferred the call to them. What a joke - nobody knew anything, were not civil and completely uninformed. Spent 4-5 hours on the phone between the 2 companys trying to find out who owned our wires. Finally gave up and called att to get a phone , tv, internet bundle---we have had good service thru att with our phone and dsl--- took a couple of hours to speak to a human and when I did get a person, I could barely understand her speech. I did understand when she asked for my social security number for a credit check for DirectV! I told her "no" she could not have my soc. sec. number we had been att customers for 35 years and to check our acct. to see we always paid our bills. S he said the transaction could not be completed w/o my socsec#. I told her that in the USA (she was in India or someplace) the Social Security Admin. tells us that our # is for Tax purposes only. With identity theft rampant why would anyone give their social security # to a stranger, especially to one in a foreign country! I'm disgusted and in the process of filing complaints with the FCC, Public Utilities, Gov., Social Security Admin. Consumer Protection and anyone else I can think of. This am, we called WJ's billing dept. just to see if we were customers the ans was yes - they had all our info! We then called WJ'S tech. support to see when repairs would be made. She said they had not been informed of the outage in our area! That is not the truth. We and our neighbors have also been calling for days! But she gave us a job number for the now documented repair work! I'll believe it when I see it! This all has been poorly handled and seemingly shady.

KY We had a winter ice storm that caused the state to call a State of Emergency we were without electricity for 13 days and then guess what when that came back on we did not have our cable. We are not into 20 days and counting without cable. Went to Time Warner for repair and was told I had been sold to Windjammer and given an 866 number to call. I call three times was on hold at least 15 to 20 minutes each time then when I heard a human voice they kept telling me that I was not in their computer base as of yet so they could not help me. I am presently looking into Dish Network, but I can tell you Timer Warner is going to get my 2 cents worth of advertising. I was never notified of this change nor has Windjammer notified me of no service in my area. I was just left without. Now Time Warner does not want to give me back the money they owe me for the time period my cable was down during the ice storm get this they say they will be glad to issue me a credit on my next bill. I asked what next bill????????

This is really unbelieveable. My parents were also without cable during the ice storm and they finally got their cable back after this 82 year old man went to their local office a begged. His has a wife and son who are terminally ill and shutins. This is how he got his cable back he ran into a someone in neighborhood who was repairing cable and asked him about coming to his house he told Dad that he was on his list, but when Dad told him his circumstances this kind man fixed his cable in the pouring down rain. He was from North Carolina and was on contract to come in after the Storm by Time Warner to fix cable that was down. Seems Time Warner had laid off all of local their cable workers in this area (KY). Their service trucks aresitting on their lots not being used.

Those of you who still have Time Warner better run and find something else as fast as you can they are up to something. I am thinking bankruptcy leaving everybody high and dry.

Suppose Mr. Turner needs the Tax Deduction!!!!!

Yes, Ruth, I do live in West Virginia. When I spoke to Windjammer yesterday about our service outage the past few days, they told me that all of West Virginia will be shut down on February 17. Sorry to be the bearer of bad news!!!

I am in the same situation as you. I received the postcard, called to inquire, and was on hold so long that my cordless phone died. A week later, I received the same letter. I think it's interesting that they are only pushing DirecTV, not Dish - perhaps some under the table deal? Our service was off from 11:30 AM on February 11 until sometime today, February 13 however I am told that it will be shut down permanently on February 17. I don't know who I'm angrier with, Time Warner or Windjammer.

i also got the letter saying that our cable would be turned off and got a stupid direct tv coupon. what the hell? what makes us less worthy of cable that anybody eles? you may have to spend a little to make a little. is't our right to have a say in this? this is totally stupid and needs to be looked into better.

Time Warner CEO/President
Glenn A. Britt:
Phone: (203) 328-0670
Fax: (203) 328-3295
glenn.britt@twcable.com

Time Warner General Counsel
Marc Lawrence Apfelbaum
Phone: (203) 328-0631
Fax: (203) 328-4094
marc.lawrence-apfelbaum@twcable.com

Time Warner CEO/President
Glenn A. Britt:
Phone: (203) 328-0670
Fax: (203) 328-3295
glenn.britt@twcable.com

Time Warner General Counsel
Marc Lawrence Apfelbaum
Phone: (203) 328-0631
Fax: (203) 328-4094
marc.lawrence-apfelbaum@twcable.com

TWC.COTP@twcable.com
203-328-0600 - option 2
Leader of Office of the President team: James Abott

my interenet has been shit since the switchover, anybody else gettin the same?

my interenet has been shit since the switchover, anybody else gettin the same?

I would be interested in learning if any of the above people are in West Virginia. I just learned of this sale and fear the problems mentioned above. We do not have good service with Time Warner at all so less service or total elimination of availability is what I believe we have to look forward to. I too suggest either the FCC or Comsumer Protection as well as governor's offices be notified. Maybe Time Warner also got federal funds in their time of need.

We feel cheated! We were informed week before last that Windjammer was out new cable system and then the very next week they sent us a letter to tell us they are dropping our system because we are no longer profitable! They also sent us a brochure wanting us to hook up with Direct TV satellite like they are doing us some kind of favor! What kind of crap is that??!

i dont know why we cant just get comcast in the area... they r great.. i had them for 3 years before i moved here and loved them and never had a problem ....

well i have been trying to establish services with time warner for a month and a half, finally i find out its been sold to windjammer. windjammer for the past month hasnt had a clue of this, finally today i get threw and i am told that yes as of feb. 5 this area will be part of winjammer but unfortunatley they cant help me let alone install services because as of feb. 17 they will no longer be providing any services to this area .. so those of u that now have time warner / windjammer good luck to ya cuz u may not even have services after they officially take over !!!! i am so very unhappy went with direct tv and am still not pleased..cant pick up any local channels with them and it makes it hard when i have children in the school system here and need to get delays and cancellations !!!!

We have just experienced a major winter storm, which knocked out our system. When I called TWC, I was routed to Windjammer, who proceeded to tell me that we were not a customer and that it was TWC's fault. I just want someone to know that TWC did not notify us of the sale. Our past experience w/TWC has been painful. I too, think that Ohio Public Utilities commission should be notified and plan on doing so. I have had to call the corporate offices in CT in order to be able to talk w/ PERSON in Ohio. This is no longer about service interruption, it's about principal. If we didn't have so many trees we'd get a dish.

Your nuts cable providers don't have to give you emergency service, they are not required to.So all you are going to do is frustrate yourself more and waste your time.

Same here!! We got the letter on Saturday!! The only reason I had TW in the first place was because we have to many trees for Sat!! Now we will have nothing unless I cut a tree down. I'm not sure TV is worth that. I guess I better stock up on dvds. Just bought a new tv two week ago!!!!! I HATE TIME WARNER!!!

We were never informed about this sale. The first we heard about it was when we received a letter from Windjammer saying they were discontinuing service to our entire community! In so many words the letter stated we weren't worth have to upgrade the local equipment to provide high definition.They offered a coupon with Direct TV to get network programming. Surprise!,no local networks are available in our area through Direct TV or Dish Network.

I recently purchased cable, internet, and telephone service with Time-Warner Cable in Hanceville, Alabama. I am pleased with all of my services except for the fact that I do not have phone service. I have attempted to contact Time-Warner and WindJammer and both are telling me that the other is responsibile. Who is responsibile? When will I get my home telephone service hooked-up? Any body? Any clue?

I am,

Bobbie Herron