XO introduces new self-service portal

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XO Communications is giving its business customers more control over their service experience with its new myXO online customer portal.

Set on enhancing service and support, the new portal features role-based personalization and instant visibility to help customers manage what the company says are their critical business functions.

Customers can also access the portal 24/7 from any device to see the status of service requests and orders, advanced feature management and insight into network performance and usage information. In addition, there's a one-button access to a callback feature that eliminates time-on-hold waiting for an answer.

"By providing customers with a new level of control over their own service and scheduling, customers can now choose how and when to interact with XO, streamlining their user experience and allowing XO to be more flexible and personally responsive to each customer," said Don MacNeil, chief operating officer, XO Communications, in a release.

The new portal is just one of many enhancements the service provider has made to give its customers more control over their experience.

In April, the service provider introduced a bandwidth-on-demand capability for its suite of WAN-based services that will give them automatic, burstable bandwidth to satisfy short- and long-term needs.

For more:
- see the release

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