BT, once the UK’s monopoly telephone provider, was restructured in 2005. After the UK’s main telecom regulator Ofcom issued its Telecommunications Strategic Review (TSR) in September 2005, BT created Openreach, a division that’s responsible for managing the UK access network, providing equal access to BT and other competitive service providers. In addition to Openreach, BT operates three other divisions: BT Retail, BT Wholesale and BT Global Services.

Founded in 1981, the company was formerly known as Newgate Telecommunications Limited and changed its name to BT Group plc in Sept. 2001. The company is based in London. The BT Global Services segment provides networked IT services to multinational corporations, domestic businesses, and government departments. The BT Retail segment offers broadband, telephony, and TV services, as well as IT and telephony for small-medium sized businesses in the UK. It also provides video and telephone conferencing, CCTV, and alarm systems. This segment serves corporate, small and medium enterprises, consumer, and wholesale markets in the United Kingdom, the Republic of Ireland, and Northern Ireland. The Openreach segment connects communications providers' customers to their local telephone exchange, giving them access to the UK network. The BT Wholesale segment offers broadband, voice, and data connectivity services, interconnect to bespoke and managed network outsourcing, and value-added solutions to the communications providers in the United Kingdom, as well as a range of managed solutions and software driven, Web 2.0 services.

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Latest Headlines

BT drives wireless/wireline integration with One Phone service for SMBs

BT is tapping into the growing bring your own device (BYOD) trend with the introduction of its cloud-based BT One Phone service that allows small to medium business (SMB) customers to access their company's office phone system on a mobile device.

BT has potential to disrupt with UK business mobile service

BT plans to construct miniature mobile networks in the buildings of its business users as it makes its return to the UK mobile market for the first time since selling O2 in 2001.

U.K. firm Axis offers 'free business broadband for life'

While there are the necessary qualifications and provisos, U.K. business telecom and utilities provider Axis is launching what it calls "free business broadband for life."

Customer service still has a long way to go, as personal experience shows

Every event I go to and every conversation I have with operators tends to at some point touch on how operators are putting the customer first and how customer experience is at the forefront of everything they do. But time and time again, this still fails to be reflected in how they treat their customers when it comes down to the personal contact level.

BT Openreach faces Ofcom mandate to accelerate repair, installation times

UK regulator Ofcom has put new rules in place that will force Openreach, the operator of BT's last mile network, to enhance the speed in which it conducts line repairs and service installations for consumers and its wholesale customers, reports  ZDNet.

Zayo extends 100G services throughout European long-haul network

Zayo continues to capitalize on its growing presence in Europe by completing a network upgrade that will enable it to provide 100G wavelength services over its long-haul network.

AT&T, BT's TDM-to-IP migrations to drive new copper, fiber-based Ethernet deployments, says Infonetics

AT&T, BT and other traditional telcos' move to migrate more of their customers off TDM-based T1 and E1 access to IP-based services like Ethernet is expected to create a bountiful market opportunity for EFM (Ethernet in the first mile) bonded copper and fiber Ethernet access devices (EADs) vendors.

BT Business tries to lure new customers with six-month free broadband promotion

BT Business has introduced an online promotion to attract new customers by offering six months of broadband for free.

BT exec Clarke joins CableLabs, brings NFV, SDN expertise

Don Clarke, a longtime top engineering executive for British telecommunications company BT, has joined CableLabs as principal architect of network technologies.

BT names UK intelligence expert Les Anderson as VP of its cyber unit

BT has named Les Anderson, a well-known technologist and program manager in the UK's intelligence, security and defense community, as its new vice president of cyber.