The Verge has concluded a caustic--and rather damning--three-part analysis of Comcast's customer service acumen, defining the Philadelphia media and communications giant's culture as bent on sales and growth and incapable of fundamentally improving its overall service quality.
In its quest to gain regulatory approval for its $45 billion takeover of Time Warner Cable, Comcast has drawn the map wide in terms of defining its realm of competition. But advocacy blog Consumerist has done some interesting tire-kicking on the notion that Comcast's video and broadband services are in any way competing with the mobile broadband services offered by wireless companies.
New York-based Cablevision is the priciest U.S. pay TV operator, according to new SNL Kagan research, with with the cable service receiving, on average, $152.72 a month for bundled video and broadband services per customer.
As top Comcast executives visited the FCC to continue lobbying for their proposed $45 billion acquisition of Time Warner Cable, elements complicating the deal continued to emerge. For one, the takeover is facing growing opposition outside the Beltway on the state level, with California's public utility commission contributing a memo to the FCC's review process.
It was a busy week for Comcast and the FCC. First it was revealed that the cable operator was ponying up $110,000 to sponsor a dinner fete for FCC Commissioner Mignon Clyburn--later rescinded with the contribution directed elsewhere--then an electronic filing offered details of a meeting between Executive Vice President David Cohen with senior commission officials.
Comcast wants to keep everything out of the shadows, so it's pulling its reported $110,000 support for a function honoring FCC Commissioner Mignon Clyburn while she and the agency are in the process of reviewing Comcast's $45.2 billion takeover of Time Warner Cable.
Never one not to fast-follow, Comcast has given the concept of TV binging a run-through on a smaller, more compact stage--'mini-binging' as USA Today put it--in an effort to combat OTT and drive subscribers from DVRs to video on demand.
Time Warner Cable, Bright House and Mediacom have expanded their TV Everywhere offerings to include more content for authenticated video subscribers.
Over-the-top video is driving a tax hike in Olympia, Wash., where a generational shift from cable TV viewing to the cord-cutter lifestyle has lowered the revenue that the city gathers by taxing Comcast based on the number of subscribers.
City fathers in Olympia, Wash., are using the increased popularity of over-the-top viewing as a reason to wring more money from an already stressed source, raising the tax on Comcast cable customers by $5 a month starting Jan. 1, 2015.