Related Tags >> Unified Communications Enterprise Communications SaaS Ip Communications

contact center News

Most Popular contact center Story

8x8 wraps up acquisition of Contactual

September 16, 2011 — 10:49am ET | By Sean Buckley

8x8 (Nasdaq: EGHT) has in less than a week completed its acquisition of Contactual in a stock deal that bolsters its growing cloud services portfolio with contact center capabilities. Under the terms Read more >>

contact center Press Releases

LiveOps Powers the Social Contact Center With New Facebook Channel Integration
Can We Talk? Verizon and Virtual Hold Technology Help Organizations Dial Down Hold Times
WEBTEXT Solution Now Rated “Avaya Compliant”
Genesys Redefines the Mobile Customer Experience by Linking Mobile Apps with Customer Service Agents
McGee-Smith Analytics Releases Report Contact Center Applications for Microsoft Lync: A Reseller View of the Market

Latest Headlines

AMC Technology Solutions Now Available through Avaya DevConnect Select Product Program
May 23, 2012
BT Expands Contact Center Portfolio in the U.S. With Cloud Contact Solution
May 22, 2012
LiveOps Powers the Social Contact Center With New Facebook Channel Integration
May 21, 2012
Verizon Again Named Genesys North American Business Partner of the Year
May 10, 2012
ACCE 2012 announces record-breaking number of event sponsors and exhibitors
May 8, 2012
Envision Announces Major Upgrade to its Centricity Workforce Optimization (WFO) Suite for Contact Center and Agent Perform
May 7, 2012
Avtex Acquires Reliant CCS
May 2, 2012
Research and Markets: Avaya Aura Unified Communications, Avaya Aura Contact Center & Avaya Data Networking Solutions
May 1, 2012
WEBTEXT Solution Now Rated “Avaya Compliant”
April 25, 2012
Genesys Redefines the Mobile Customer Experience by Linking Mobile Apps with Customer Service Agents
April 18, 2012
Clarabridge Named One to Watch in Ovum Report
April 18, 2012
McGee-Smith Analytics Releases Report Contact Center Applications for Microsoft Lync: A Reseller View of the Market
March 27, 2012
ShoreTel Completes Acquisition of M5 Networks
March 26, 2012
Genesys SIP Server Extends the Frontier of Customer Service Beyond the Contact Center and Across the Enterprise
March 26, 2012
CallCopy Presenting Suite of Contact Center Solutions at Enterprise Connect 2012
March 26, 2012
Vodacom South Africa Customer Service Goes Social with Genesys
March 13, 2012
LiveVox Announces Sub-Second Off-Shore to On-Shore Warm Transfers
March 13, 2012
Avtex Finishes Integration of Sage Innovations’ Contact Center and VoIP Business
March 7, 2012
Adapt Claims Spotlight as One of America’s Fastest Growing Unified Communications Resellers and Systems Integrators
February 17, 2012
Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends
February 2, 2012