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Telecom consumers dislike foreign customer care

August 31, 2010 — 11:09am ET | By Sean Buckley

U.S.-based service providers may be improving their bottom line by outsourcing their customer care capabilities offshore, but it comes with the cost of lower customer satisfaction. According to CFI Read more >>

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Customer Care Capabilities News

Most Popular Customer Care Capabilities Story

Telecom consumers dislike foreign customer care

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