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Rumor Mill: AT&T preps internal systems for family data plans
Huawei moves North American R&D headquarters to Silicon Valley
Apple expands patent battles against Samsung, Motorola
MediaTek takes aim at low-end Android market with new chip
Sony may consider porting PlayStation Vita OS to smartphones
Google proclaims Wallet 'safe,' disables prepaid card provisioning

AT&T shakes up management team in wake of failed T-Mobile deal
Sprint details plans to shut down iDEN cell sites
AT&T increases pricing, usage thresholds on smartphone data plans
Report: Apple's iPad 3 to support LTE

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Featured Jobs

Experienced Engineer RF System Verification
Intel - Munich, Germany
Program Managers Core and RAN-Japan
NextGen Global - Japan
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NexTgen Global - Philadelphia, PA
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NextGen Global Resources - Basking Ridge, NJ
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Webinars

2 + 1+ 1 = 7: How to be confident that your converged IP network will deliver more than the individual applications
- a new approach to performance, security, and quality validation Join Empirix for this we
5 Ways Master Data Management Makes Telcos Smarter
Master data management helps make telecos smarter. MDM enables telecommunications companie
The Art and Science of Interference Hunting
The rapid spread of wireless technologies has been accompanied by an increase in interfere
Wireless Directions: Planning for 2011
As you begin the planning phase for 2011, join Mark Lowenstein and an all-star team of wir

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Events

NFC Ticketing Europe 2012
March 20-21 — London
COMPTEL PLUS Spring 2012
April 15-18 — San Francisco, CA
Service Provider Conference at OFC/NFOEC
March 6-8, 2012 — Los Angeles, CA
Cable Congress
7-9 March 2012 — Brussels

Related Tags >> Telco Cable Operators Verizon Qwest

Customer Service News

Most Popular Customer Service Story

AT&T sees trouble re-filling outsourced jobs

March 28, 2008 — 6:59am ET

AT&T CEO Randall Stephenson told an audience at San Antonio Chamber of Commerce luncheon this week that the company has managed to fill only 1,300 jobs out of 5,000 that it had pledged back in Read more >>

Customer Service Press Releases

AT&T Ranks No. 1 in Customer Service Survey
First Financial Bank of Arkansas Implements ConvergeIT: IVR from Fiserv
TXT180.com Celebrates 1st Anniversary as a Leading Text Message Marketing Service Provider
RoutoMessaging Introduces World’s First SMS Expert Offering
The New Year means Time to “Replenish” Your Wireless Service and Get a New Android at an Affordable Price from Boost Mobil

Latest Headlines

SpeechCycle Awarded Patent for Repeat Caller Process
February 6, 2012
Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends
February 2, 2012
ResponseTek and CallMiner Form Alliance to Provide Integrated Speech Analytics and Customer Experience Management Solution
January 31, 2012
Call Center Agent Turnover, Retention and Productivity Survey Launched by The International Customer Management Institute
January 30, 2012
Gerber Life Insurance Selects Nexidia Customer Interaction Analytics
January 30, 2012
Kärcher Selects Esker to Automate Sales Order Processing and Standardize Customer Service
January 24, 2012
Amdocs Launches New Enterprise Solutions to Enhance the Business Customer's Experience
January 24, 2012
Top Industry Analyst Firm Positions Convergys in Leaders Quadrant for Customer Management Contact Center BPO, Worldwide
January 23, 2012
VIP Communications Releases 2012 Africa Cup of Nations Expat Survey Report
January 19, 2012
ISI Announces Technology Upgrades; Improvements Bring Greater Security, Speed to Translation Services
January 18, 2012
AT Conference Completes Acquisition of EnterConference
January 12, 2012
Opus Research Executive Survey Shows Companies “Unprepared” for Data Deluge
January 11, 2012
SP Data Promotes Brian Cato to President of Canadian Operations
January 10, 2012
The New Year means Time to “Replenish” Your Wireless Service and Get a New Android at an Affordable Price from Boost Mobil
January 5, 2012
Worldwide CRM Applications Market Forecast to Reach $18.2 Billion in 2011, Up 11% from 2010, According to IDC
December 22, 2011
Church & Crawford – Revolution in Multi-Billion Call Centre Industry
December 21, 2011
Carousel Industries Deploys Avaya Contact Center Solution for Industrial Distribution Leader
December 19, 2011
Cablecolor Selects Orckit-Corrigent Packet Transport Network Solutions in Honduras
December 14, 2011
SMIC Receives Supplier Award from Qualcomm
December 14, 2011
American Founders Bank Selects tw telecom for Advanced Voice and Data Networking Services to Connect Seven Kentucky Locations
December 13, 2011

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