Tag:

Customer Service

Latest Headlines

Latest Headlines

Rogers begins offering 1 Gbps service, but users say availability is spotty

Rogers Communications has begun to fulfill its promise to offer 1 Gbps broadband service in parts of Toronto, but customers sounding off in DSL Reports ' forum say that availability remains "spotty."

CenturyLink warned by Oregon regulators to improve customer response time

Regulators in Portland, Ore., warned telco CenturyLink that it needs to improve its customer service or it could face financial penalties or ultimately lose its franchise deal with the city.

AT&T's Stephenson: We 'blew it' by responding to customer's suggestion with letter from lawyer

AT&T CEO Randall Stephenson admitted that the company "blew it" by responding to a lifelong customer who suggested changes to Stephenson on AT&T's wireless and broadband services by sending him a letter from one of its top lawyers.

Alcatel-Lucent says smartphone users prefer self-service apps to operator helpdesks

Alcatel-Lucent revealed that smartphone users in four key global markets increasingly would prefer to access operators' customer service functions via a mobile application than a call centre.

Consolidated's Udell: 'we win back' Google Fiber customers with high-touch service

Consolidated Communications is aware that Google Fiber is a formidable broadband service provider, including the markets where it also offers 1 Gbps broadband, but the century-old telco says that what differentiates them from their new competitor is customer service.

AT&T's de la Vega: We are ahead of the competition in many areas

ATLANTA-- AT&T Mobility's Ralph de la Vega says he isn't sweating the competition too much. De la Vega, CEO of AT&T's Mobile & Business Solutions Group, said the carrier takes what its competitors do seriously, including aggressive moves by T-Mobile US and Sprint, but is comfortable with its place in the industry and is confident it is ahead of other carriers on connected cars, homes and the Internet of Things.

Cincinnati Bell customers frustrated by transition amid network shutdown

Cincinnati Bell Wireless, which is in the process of shutting down its service and selling its spectrum to Verizon Wireless, is facing criticisms from customers than the transition has been anything but smooth. Cincinnati Bell will continue to provide service to its wireless customers through Feb. 28.

Bell Canada acquires customer centers in New Brunswick to support growing broadband base

Bell Canada is sharpening its customer service focus in the Atlantic Canada region by acquiring two customer call centers in New Brunswick as part of its broader strategy to improve customer service.

Lowenstein's View: 10 'Uncarrier' offerings I'd like to see… What are yours?

T-Mobile cleverly coined the term "uncarrier" to market its maverick moves, changing the game in several aspects of mobile services over the past eighteen months. As the market becomes more competitive, and as the delta between the traditional levers of price, network, device, and value-added services continues to narrow, it is an interesting exercise to consider other "outside the box" moves that wireless operators might initiate.  So, here's my contribution of ten 'uncarrier' moves I'd like to see.

Frontier, IBEW ratify New York customer service worker contract

Frontier Communications' customer service employees represented by the International Brotherhood of Electrical Workers (IBEW) Local 503 union have ratified a new labor agreement.