Sean Buckley
Samantha Bookman
Michael Kennedy
Anna-Maria Kovacs
A. Michael NollTag:
Customer Service
Latest Headlines
Latest Headlines
CenturyLink resolves most Internet outage issues; core router to blame
CenturyLink reported on Tuesday afternoon that most of the outages that left an estimated 1 million consumer and business broadband customers without Internet service in 21 states has been restored.
Frontier serves up live tech support for $15, to anybody
Frontier Communications is expanding its tech support services by offering a $15 per month, 24x7 service to address issues that consumers and businesses face, such as problems with their Wi-Fi routers or computer viruses.
CARFAX chooses CyrusOne as data storage center
CARFAX, a company that provides background information about vehicles for potential buyers, announced Thursday that it has chosen a data center owned by Cincinnati Bell's CyrusOne to store the company's 11 billion vehicle history records.
Week in research: IPTV subscriptions slow in 2012; webchat popular contact center option
The two largest U.S. IPTV players, Verizon and AT&T, saw a combined 14 percent drop in IPTV subscribers in 2012, according to IHS. However, the decline appears to be somewhat lopsided.
Wireline moves forward amid shifting sands: a look at 2012's trends
It's been an interesting quarter for wireline and the telecom industry in general, with M&A activity continuing and traditional telcos swaying toward VDSL solutions. But some new trends have cropped up in the past few months.
Following this year's 10 biggest cable customer service nightmares
Cable operators may be stepping up their customer service efforts, but like anything in the cable or telecom industry, there are always gaffes that will emerge.
Lowenstein's View: Things operators need to fix
The American Customer Satisfaction Index (ASCI), which measures customer satisfaction with leading companies across nearly 50 industries, shows that wireless operators consistently rank on the lower end in the telecom and media sectors, and that as an industry we are trending slightly down. Most people think their phones are good or great. So, why isn't customer satisfaction with wireless services higher?
Vodafone Germany promises network revamp to boost quality
Vodafone Germany will soon begin the largest overhaul of its network in recent years as the operator seeks to improve customer services and network quality.
Mobile payments success hinges on customer care
Consumers will be using their handsets to make mobile payments valued at $180 billion (€145 billion) in 2017; an astonishing number given the relative immaturity of the complex technology and
Gartner: 10 mistakes leading to mobile customer service failures
The misconception that any good application can also make a good mobile application is causing mobile customer service to fail, according a new study from Gartner. According to the research firm,
