Frontier Communications lost a large set of potential customers-- 40,000 to be exact-- during its problematic switchover of Verizon's wireline assets to its own systems in three states. The newly signed-up subscribers decided to look elsewhere for service after their orders could not be fulfilled by the promised service activation date.
As Verizon's wireline workers represented by the Communications Workers of America and International Brotherhood of Electrical Workers continue with their labor strike, consumers' view of FiOS and Verizon Wireless have plummeted.
TDS has added a mobile device support option to its Remote PC Support service, a move that reflects its customers' use of mobile devices to interact with their service provider.
CenturyLink has opened a new development center in St. Louis, a facility where it will locate teams focused on automating and developing managed services for business customers.
Rogers Communications has begun to fulfill its promise to offer 1 Gbps broadband service in parts of Toronto, but customers sounding off in DSL Reports ' forum say that availability remains "spotty."
Regulators in Portland, Ore., warned telco CenturyLink that it needs to improve its customer service or it could face financial penalties or ultimately lose its franchise deal with the city.
AT&T CEO Randall Stephenson admitted that the company "blew it" by responding to a lifelong customer who suggested changes to Stephenson on AT&T's wireless and broadband services by sending him a letter from one of its top lawyers.
Alcatel-Lucent revealed that smartphone users in four key global markets increasingly would prefer to access operators' customer service functions via a mobile application than a call centre.
Consolidated Communications is aware that Google Fiber is a formidable broadband service provider, including the markets where it also offers 1 Gbps broadband, but the century-old telco says that what differentiates them from their new competitor is customer service.
ATLANTA-- AT&T Mobility's Ralph de la Vega says he isn't sweating the competition too much. De la Vega, CEO of AT&T's Mobile & Business Solutions Group, said the carrier takes what its competitors do seriously, including aggressive moves by T-Mobile US and Sprint, but is comfortable with its place in the industry and is confident it is ahead of other carriers on connected cars, homes and the Internet of Things.