Aereo may have drawn fire from major broadcasters for its service that lets users rent remote antennas to stream over-the-air broadcast channels, but company founder and CEO Chet Kanojia said that its main goal is centered on providing a good experience for the customer.
Sprint said it will cut around 800 customer service jobs nationwide in the first major reorganization of the company since SoftBank took over control of the carrier in July. Sprint said the cuts are being made primarily because it has been receiving fewer calls to customer care.
Verizon has filed a new patent application with the U.S. Patent & Trademark Office that describes how it would enable FiOS and wireless customers to switch to another customer service representative if they don't like the first rep that takes their call.
Racing to market with services ahead of the competition is the top driver for operators using service delivery platforms, according to survey results published by Infonetics Research. And as OTT providers take a bite out of operator revenues, survey respondents say they are using SDPs to create and manage their own offerings.
CenturyLink reported on Tuesday afternoon that most of the outages that left an estimated 1 million consumer and business broadband customers without Internet service in 21 states has been restored.
Frontier Communications is expanding its tech support services by offering a $15 per month, 24x7 service to address issues that consumers and businesses face, such as problems with their Wi-Fi routers or computer viruses.
CARFAX, a company that provides background information about vehicles for potential buyers, announced Thursday that it has chosen a data center owned by Cincinnati Bell's CyrusOne to store the company's 11 billion vehicle history records.
The two largest U.S. IPTV players, Verizon and AT&T, saw a combined 14 percent drop in IPTV subscribers in 2012, according to IHS. However, the decline appears to be somewhat lopsided.
It's been an interesting quarter for wireline and the telecom industry in general, with M&A activity continuing and traditional telcos swaying toward VDSL solutions. But some new trends have cropped up in the past few months.
Cable operators may be stepping up their customer service efforts, but like anything in the cable or telecom industry, there are always gaffes that will emerge.