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Week In Research: Optimum Business tops customer service study; AT&T in Leaders Quadrant for Asia/Pac network services

July 16, 2010 — 11:50am ET | By Samantha Bookman

SMBs like one neck to choke: Assigning a single point of contact to landline voice business subscribers can significantly increase customer satisfaction, a new report from J.D. Power and Associates Read more >>

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