Verizon (NYSE: VZ) may be considering installing new software at its call centers which would allow its FiOS and mobile phone customers to quickly switch to a new customer service representative if they are aren't happy with the first representative who answers their call, according to a patent application obtained by FierceCable.
The ongoing success of U-verse broadband and IPTV is an indicator that AT&T will succeed with its multibillion-dollar wireless/wireline broadband expansion, Project VIP, John Stephens, senior executive vice president and CFO said during prepared remarks about the company's second quarter earnings.
Looking to stave off competition from a super DVR Verizon is developing for FiOS TV, Cablevision said Wednesday that it has juiced up the recording capabilities of its network-based DVR, which can now record up to 10 programs simultaneously.
Updated: Subscribers to Verizon's FiOS service will soon have another speed option available to them: a 500/100 Mbps speed tier starting at $310 a month for a bundled subscription.
Verizon added 140,000 FiOS video customers in the second quarter and now has more than 5 million customers nationwide, the carrier said in announcing second quarter earnings. The 140,000 additions were less than the 169,000 video subs Verizon added in the first quarter, but still an improvement over cable numbers which continue to decline.
Verizon said Thursday that it picked up 140,000 net new FiOS TV subscribers and 161,000 FiOS Internet subscribers in the second quarter, and that it is on track to add more than 600,000 new FiOS subscribers by the end of 2013.
Verizon's FiOS fiber to the home service continued to be the growth engine in its consumer wireline division, driving up revenues year-over-year 4.7 percent to $3.6 billion. However, the telco reported that despite a rise in strategic service sales, business services overall declined.
Verizon is hoping to convince startup businesses to establish or expand themselves in lower Manhattan by taking part in a new contest where the winner will get FiOS 300/65 Mbps Quantum service for free for one year.
Verizon is staffing its national customer-retention center in Tampa with 100 new sales representatives to support various sales and customer support functions mainly for its wireline FiOS Internet and FiOS TV services.
Verizon is addressing the multiscreen nature of their video subscribers with a new FiOS TV app that allows users to control their service on their Android mobile devices.