It's not been the best few weeks for customer service in the UK telecoms industry. First TalkTalk said around 21,000 unique bank account numbers had been accessed by hackers. Then came the news that Vodafone UK had also been subject to hacking, affecting almost 2,000 customers. It's clear that more needs to be done-- and the reaction of operators in the aftermath of these events is crucial.
UK telecom service provider TalkTalk released some carefully worded stats on the number of user accounts that were compromised when it was hacked several days ago. The operator said "less than 1.2 million" email addresses, names and phone numbers of its customers were accessed in what it called a sustained cyberattack.
Ofcom on Friday imposed a fine of €1 million (€1.4 million/$1.5 million) on EE for misleading customers who made complaints about the company's mobile and fixed voice and data services.
UK regulator Ofcom's new CEO firmly rapped the telecoms industry on its knuckles, saying operators must provide better services to their customers in future.
Vodafone launched its much anticipated consumer broadband service in the UK, marking the mobile operator's entry into an already crowded market and underlining its ambitions to be a converged fixed and mobile player across its European footprint.
Vodafone UK's alternative approach to the sale of LTE services finally appears to be showing signs of success, according to a new research report from CCS Insight.
UK-based supermarket giant Tesco plans to sell off its mobile unit in an effort to cut debt, with TalkTalk and fellow Tesco Mobile shareholder O2 UK cited as two potential buyers.
BT could submit its plan to buy UK mobile operator EE to regulators as early as this week, formally starting a process that will last several months with a decision expected by the end of March 2016.
BT could start selling SIM-only consumer 4G mobile services as a mobile virtual network operator (MVNO) this week, with reports saying that the former UK incumbent will initially focus on its 7.6 million broadband customers.
BT's rivals are pressuring Ofcom to break up the former incumbent as part of the regulator's latest review into the UK's digital communications market, which Ofcom opened on Thursday (Mar. 12).