8X8 is holding its status as the unified communications as a service (UCaaS) market through its dominant position with small businesses and a growing presence in medium and large businesses. "8x8 maintains its leadership due to its large installed base of UCaaS seats, financial position and continued execution on its market strategy," said Diane Myers, senior research director for VoIP, UC and IMS at IHS Technology.
While it's clear that enterprises see value in cloud-based services, concerns over QoS guarantees and security remain top of mind. A new IHS study revealed that the majority of businesses they surveyed will put some applications in the cloud while keeping other mission critical pieces on their own premises.
Canada-based business provider Allstream, which is in the process of being acquired by Zayo, is already moving to penetrate new business service opportunities in the United States by introducing cross-border service for its Hosted Collaboration Solution.
Consolidated Communications is taking a larger bite out of the cloud services market with a series of new cloud offerings that it will initially offer to businesses that reside in its Sacramento, Calif., and Dallas metro markets.
While other VoIP and cloud providers are anxious to move up markets into larger business accounts, Vonage maintains there's plenty of the small to medium business (SMB) market that has not been penetrated yet.
XO Communications is helping its business customers focus more on their fundamental strengths by launching "HPBX Concierge," a "touch-free" feature for its Hosted PBX service.
Level 3 Communications has added unified communications and collaboration (UC&C) into its Cloud Connect ecosystem, giving its enterprise customers another cloud service option.
AT&T has introduced a new Unified Communications (UC) service called UC Federation that it says will allow suppliers, partners and customers to communicate across various networks.
Verizon Enterprise Solutions has won a multi-year agreement with Marriott International to deploy its cloud-hosted voice solution that was specifically designed for the hospitality industry.
Ciena has established a strategic alliance with Avaya to create what the two companies say is a WAN-LAN data networking solution, a move that reflects Ciena's move to extend its capabilities into other market segments.