Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.


Unified Communications

Latest Headlines

Latest Headlines

XO lays path for network expansion, completes $500M financing round

XO Communications has put together what it says is a multi-year expansion plan for its U.S.-based network that will leverage $500 million in financing as a way to accommodate the growth of its enterprise customers' unified communications, data services and cloud strategies.

8X8 lights up cloud, collaboration services in UK, Europe

8x8 has begun offering its unified communication and collaboration services in the U.K. and broader European market, a move that was driven by its acquisition of  U.K.-based Voicenet Solutions  that now operates as 8x8 Solutions.

Sprint adds Microsoft Lync to its UC collaboration solution, appeals to mobile workforces

Sprint is playing into the emerging mobile nature of its business clients by adding Microsoft Lync to its cloud-based unified communications (UC) solution,  Sprint Complete Collaboration, which it debuted in 2012. 

C Spire ramps UC capabilities with Callis Communications acquisition

C Spire is making a big splash in the cloud services market by reaching a deal to acquire Mobile, Ala.-based Callis Communications, a provider of cloud-based unified communications as a service (UCaaS) solutions for businesses.

NTT's Dimension Data acquires NextiraOne, bolsters European presence

Dimension Data, an NTT subsidiary that provides ICT services and solutions, is enhancing its reach into Europe by striking a deal to acquire NextiraOne in a two-part transaction. Financial terms of the acquisition were not revealed.

Alteva's unified communications services drive revenue rise to $7.5M

Cloud services provider Alteva reported that unified communications revenues jumped 12 percent year-over-year to $4 million, contributing 54 percent of the company's total revenues of $7.5 million.

Level 3 introduces SIP-based voice migration option for businesses

Level 3 Communications is giving business customers a migration path from TDM-based voice services to SIP and unified communications with its new Voice Complete solution.

8x8 shuffles executive team, appoints Verma as CEO

8x8, Inc., has shuffled its executive team by naming board member Vikram Verma CEO and moving former CEO Bryan Martin to CTO. Martin also retains his position as chairman of the board of directors.

Alteva's unified communications revenues rise 21 percent to $3.9M

Alteva, a competitive unified-communications-as-a-service (UCaaS) provider, continued to find that its emphasis on cloud-based services was a highlight of their Q2 earnings as unified communications revenues jumped 21 percent year-over-year to $3.9 million.

Windstream adds Mitel's UC service to its managed services portfolio

Windstream is giving its business customer base another managed service offering by signing an agreement with Mitel where it will offer their unified communications services as a cloud-based UCaaS solution.