Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.

 
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Unified Communications

Latest Headlines

Latest Headlines

Vonage says there's still 85% of the SMB market left to penetrate with cloud services

While other VoIP and cloud providers are anxious to move up markets into larger business accounts, Vonage maintains there's plenty of the small to medium business (SMB) market that has not been penetrated yet.

XO adds concierge feature to hosted PBX service

XO Communications is helping its business customers focus more on their fundamental strengths by launching "HPBX Concierge," a "touch-free" feature for its Hosted PBX service.

Level 3 incorporates collaboration services into cloud ecosystem

Level 3 Communications has added unified communications and collaboration (UC&C) into its Cloud Connect ecosystem, giving its enterprise customers another cloud service option.

AT&T serves up Unified Communications Federation for business customers

AT&T has introduced a new Unified Communications (UC) service called UC Federation that it says will allow suppliers, partners and customers to communicate across various networks.

Verizon brings cloud-based Unified Communications to Marriot International hotel chain

Verizon Enterprise Solutions has won a multi-year agreement with Marriot International to deploy its cloud-hosted voice solution that was specifically designed for the hospitality industry.

Ciena, Avaya serve up WAN-LAN data networking solution

Ciena has established a strategic alliance with Avaya to create what the two companies say is a WAN-LAN data networking solution, a move that reflects Ciena's move to extend its capabilities into other market segments.

ShoreTel's board rejects Mitel's $540M acquisition bid

ShoreTel's board of directors has rejected Mitel Networks' $540 million unsolicited bid to acquire the company, saying that it undervalues the company and its growth prospects.

Alteva rejects $8 share takeover bid, adopts shareholder rights plan

Alteva, a unified communications specialist, has rejected an unsolicited takeover bid from the Juniper Investment Company.

Telstra expands Whispir platform to the U.S., deepens cloud presence

Telstra Global has taken another step forward in its U.S. service expansion with plans to add its cloud-based communications platform, Whispir Conversation, to its business offering this month.

MegaPath targets mobile workforce with new Unified Communications service

MegaPath has introduced its new Unified Communications (UC) service, enabling it to target the growing mobile nature of its business clients.