Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.


Unified Communications

Latest Headlines

Latest Headlines

Windstream expands UC offerings with Avaya collaboration

Windstream is giving its business customers an expanded set of managed cloud-based unified communications service offerings through a collaboration with Avaya where it will integrate the vendor's Aura communications solutions suite into its service portfolio.

Alteva crafts UCaaS product for the law firm segment

Alteva has introduced a new hosted Unified Communications as a Service (UCaaS) product catering to the specific needs of law firms.

Juniper Networks, Sonus enter new software defined networking pact

Juniper Networks and Sonus have created a new alliance focused on developing software defined networking capabilities for video and unified communications services.

Alteva's unified communications revenue rises 16 percent to $4 million

Alteva reported that its first-quarter unified communications revenues, net of eliminations were $4 million, up sequentially 15.6 percent, a factor that helped to ease the pain of the 9 percent decline in telephone segment revenue.

Alteva's unified communications services make up 50% of its revenues

Alteva, a cloud services provider that grew out of its rural telco roots as Warwick Valley Telephone (WVT), reported that unified communications (UC) services contributed nearly 50 percent to its Q4 2012 consolidated revenues.

Interoute debuts Hosted Lync UCaaS service

Interoute Communications has launched a hosted version of Microsoft Lync bundled with SIP trunking service to help users of the unified communications platform use the Interoute Video as a Service cloud to join and host video conferences with an array of different devices and regardless of connectivity mode.

Week in research: EPON maturity slows optical equipment sales; UC, PBX gear up for battle

As EPON builds in the Asia Pacific region--particularly Japan, China and Korea--reach maturity, shipments of related equipment declined slightly in 2012 compared to the year previous.

MegaPath targets PBX customers with cloud-based video conferencing

MegaPath on Thursday announced it has added cloud-delivered unified communications (UC) video services to its portfolio for existing hosted PBX customers, enabling cloud-based video collaboration.

Week in research: ZTE leads in fiber CPE sales globally; IT execs 'confused' by unified communications

While ZTE is still struggling to find a foothold in North America, its presence in the rest of the world put it clearly in the lead among fiber-based broadband CPE vendors in Q3 2012, with 16 percent of the market.

Cisco targets network convergence with Catalyst 3850

Much has been made in recent days of Cisco Systems breaking ties with the consumer market by selling Linksys, but if there is a broader telecom resurgence to be had for the company it will come through new networking products connecting with the latest technology trends.