Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.

 
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Unified Communications

Latest Headlines

Latest Headlines

IBM upgrades Connections as unified communications meets social media

The social enterprise movement was one of the big telecom trends of 2012, and at least one vendor, IBM, is suggesting that will be the case on 2013.

T-Mobile launches unified communications service in B2B push

T-Mobile USA is making a major push into the business-to-business market, offering a new unified communications suite for enterprises as well as a device financing program. The beefed up B2B offerings are part of the carrier's broader strategy to expand its presence in the B2B market and challenge Verizon Wireless, AT&T Mobility and Sprint Nextel.

Enterprises find utility with integrated social media and UC solutions

As large and small businesses try to find new ways to retain and acquire new customers, they are finding their best tools could be new solutions that integrate unified communications and social media.

Week in research: Coherent 100G takes over core networks; power line communications may see 19% CAGR

Core networks are poised for the next step in wavelength, as operators worldwide are on the verge of deploying coherent 100G. Infonetics Research predicts that by 2015, the number of deployed coherent wavelengths will climb from 5 percent to 37 percent.

Taking a look at the trends that shaped the enterprise communications segment in 2012

Now that we're entering into the final days of 2012, Fred Donovan, Editor of FierceEnterpriseCommunications, is listing the dominant storylines of the past year.

IT managers prefer Cisco, Microsoft, and Avaya for UC, says TechTarget

When it comes to choosing providers for unified communications services, IT managers like three vendors: Cisco, Microsoft and Avaya, said a new TechTarget survey of 348 enterprise IT professionals.

Wireline moves forward amid shifting sands: a look at 2012's trends

It's been an interesting quarter for wireline and the telecom industry in general, with M&A activity continuing and traditional telcos swaying toward VDSL solutions. But some new trends have cropped up in the past few months.

Unified communications breathes new business revenue life into rural telcos

For many smaller independent ILECs, which have spent much of their 100-plus year lives selling nothing more than traditional POTS, unified communications for businesses is becoming a new revenue savior. As the PSTN declines, UC could mean the difference between survival or extinction.

Social media will become a bigger part of the UC experience

As enterprises move into what Gartner calls the "third wave" of unified communications, social media sites including Twitter and Facebook will become part of the growing set of functions.

Cloud-based UC gets the attention of larger enterprises

Cloud-based unified communications, or UCaaS, has become the latest fashion craze in the cloud services market. Initially, UCaaS was an attractive option for SMBs. But now, it's getting the attention of larger multisite enterprises that see value in deploying services via the cloud versus investing in infrastructure and equipment.