Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.

 
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Unified Communications

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Latest Headlines

Verizon brings cloud-based unified communications to SMBs via Broadsoft

Verizon on Wednesday unveiled a new cloud-based collaboration and hosted voice service that will deliver collaboration tools typically only available to large enterprises.

Week in research: VoIP and UC future bright; Patent trolls now file 40% of patent lawsuits

Big things ahead for VoIP: If last week's IT EXPO was any indication, the market for VoIP (voice over Internet protocol) and UC (unified communications) services continues to rise rapidly. A new Infonetics Research report says that $377 billion will be spent on both business and residential VoIP services between 2012 and 2016.

Examining the benefits, realities of unified communications

The IT and telecom industries are in agreement that there are a number of benefits to unified communications. However, early UC adopters face a number of near-term challenges.

Comcast Business brings hosted voice services to Houston area

Comcast Business has made Houston the latest target for its cloud-based unified communications (UC) services set in a bid to win SMBs away from regional incumbent AT&T.

Comcast Business adds cloud-based voice, UC to its voice services portfolio

Comcast Business (Nasdaq: CMCSA) is making another move to appeal to larger business clients by serving up its cloud-based voice and unified communications Business VoiceEdge service. As a

Sprint moves into the cloud-based unified communications service arena

Sprint (NYSE: S) is taking advantage of this week's Enterprise Connect event to debut its serve up a new hosted unified communications offering that it says will make it easier for business customers

Can the promise of unified communications live up to the hype?

As the Enterprise Connect show gets off the ground in Orlando, Fla. this week, FierceEnterpriseCommunications editor Jim O'Neill addresses the emerging connection between videoconferencing and

Northland: SIP trunking adoption could push Acme Packet to 20% growth by 2013

Vendor-agnostic session border controllers (SBCs) will continue to play a key role as more and more businesses adopt SIP trunking for their voice and unified communications (UC) needs, Acme Packet

AT&T aligns with VMware on enterprise public/private cloud combo

Telco giant AT&T (NYSE: T) has teamed with virtualization pioneer VMware (NYSE: VMW) to launch a virtual private cloud service with a wordy moniker: AT&T Synaptic Compute as a Service with

AT&T launches cloud-based unified communications service

AT&T (NYSE: T) is giving businesses a less painful method for business users to collaborate across wireline and wireless domain with its new cloud-based unified communications (UC) service.