Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.


Unified Communications

Latest Headlines

Latest Headlines

NTT's Dimension Data acquires NextiraOne, bolsters European presence

Dimension Data, an NTT subsidiary that provides ICT services and solutions, is enhancing its reach into Europe by striking a deal to acquire NextiraOne in a two-part transaction. Financial terms of the acquisition were not revealed.

Alteva's unified communications services drive revenue rise to $7.5M

Cloud services provider Alteva reported that unified communications revenues jumped 12 percent year-over-year to $4 million, contributing 54 percent of the company's total revenues of $7.5 million.

Level 3 introduces SIP-based voice migration option for businesses

Level 3 Communications is giving business customers a migration path from TDM-based voice services to SIP and unified communications with its new Voice Complete solution.

8x8 shuffles executive team, appoints Verma as CEO

8x8, Inc., has shuffled its executive team by naming board member Vikram Verma CEO and moving former CEO Bryan Martin to CTO. Martin also retains his position as chairman of the board of directors.

Alteva's unified communications revenues rise 21 percent to $3.9M

Alteva, a competitive unified-communications-as-a-service (UCaaS) provider, continued to find that its emphasis on cloud-based services was a highlight of their Q2 earnings as unified communications revenues jumped 21 percent year-over-year to $3.9 million.

Windstream adds Mitel's UC service to its managed services portfolio

Windstream is giving its business customer base another managed service offering by signing an agreement with Mitel where it will offer their unified communications services as a cloud-based UCaaS solution.

Windstream expands UC offerings with Avaya collaboration

Windstream is giving its business customers an expanded set of managed cloud-based unified communications service offerings through a collaboration with Avaya where it will integrate the vendor's Aura communications solutions suite into its service portfolio.

Alteva crafts UCaaS product for the law firm segment

Alteva has introduced a new hosted Unified Communications as a Service (UCaaS) product catering to the specific needs of law firms.

Juniper Networks, Sonus enter new software defined networking pact

Juniper Networks and Sonus have created a new alliance focused on developing software defined networking capabilities for video and unified communications services.

Alteva's unified communications revenue rises 16 percent to $4 million

Alteva reported that its first-quarter unified communications revenues, net of eliminations were $4 million, up sequentially 15.6 percent, a factor that helped to ease the pain of the 9 percent decline in telephone segment revenue.