Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.


Unified Communications

Latest Headlines

Latest Headlines

MegaPath targets PBX customers with cloud-based video conferencing

MegaPath on Thursday announced it has added cloud-delivered unified communications (UC) video services to its portfolio for existing hosted PBX customers, enabling cloud-based video collaboration.

Week in research: ZTE leads in fiber CPE sales globally; IT execs 'confused' by unified communications

While ZTE is still struggling to find a foothold in North America, its presence in the rest of the world put it clearly in the lead among fiber-based broadband CPE vendors in Q3 2012, with 16 percent of the market.

Cisco targets network convergence with Catalyst 3850

Much has been made in recent days of Cisco Systems breaking ties with the consumer market by selling Linksys, but if there is a broader telecom resurgence to be had for the company it will come through new networking products connecting with the latest technology trends.

IBM upgrades Connections as unified communications meets social media

The social enterprise movement was one of the big telecom trends of 2012, and at least one vendor, IBM, is suggesting that will be the case on 2013.

T-Mobile launches unified communications service in B2B push

T-Mobile USA is making a major push into the business-to-business market, offering a new unified communications suite for enterprises as well as a device financing program. The beefed up B2B offerings are part of the carrier's broader strategy to expand its presence in the B2B market and challenge Verizon Wireless, AT&T Mobility and Sprint Nextel.

Enterprises find utility with integrated social media and UC solutions

As large and small businesses try to find new ways to retain and acquire new customers, they are finding their best tools could be new solutions that integrate unified communications and social media.

Week in research: Coherent 100G takes over core networks; power line communications may see 19% CAGR

Core networks are poised for the next step in wavelength, as operators worldwide are on the verge of deploying coherent 100G. Infonetics Research predicts that by 2015, the number of deployed coherent wavelengths will climb from 5 percent to 37 percent.

Taking a look at the trends that shaped the enterprise communications segment in 2012

Now that we're entering into the final days of 2012, Fred Donovan, Editor of FierceEnterpriseCommunications, is listing the dominant storylines of the past year.

IT managers prefer Cisco, Microsoft, and Avaya for UC, says TechTarget

When it comes to choosing providers for unified communications services, IT managers like three vendors: Cisco, Microsoft and Avaya, said a new TechTarget survey of 348 enterprise IT professionals.

Wireline moves forward amid shifting sands: a look at 2012's trends

It's been an interesting quarter for wireline and the telecom industry in general, with M&A activity continuing and traditional telcos swaying toward VDSL solutions. But some new trends have cropped up in the past few months.