Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.

 
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Latest Headlines

Sprint moves into the cloud-based unified communications service arena

Sprint (NYSE: S) is taking advantage of this week's Enterprise Connect event to debut its serve up a new hosted unified communications offering that it says will make it easier for business customers

Can the promise of unified communications live up to the hype?

As the Enterprise Connect show gets off the ground in Orlando, Fla. this week, FierceEnterpriseCommunications editor Jim O'Neill addresses the emerging connection between videoconferencing and

Northland: SIP trunking adoption could push Acme Packet to 20% growth by 2013

Vendor-agnostic session border controllers (SBCs) will continue to play a key role as more and more businesses adopt SIP trunking for their voice and unified communications (UC) needs, Acme Packet

AT&T aligns with VMware on enterprise public/private cloud combo

Telco giant AT&T (NYSE: T) has teamed with virtualization pioneer VMware (NYSE: VMW) to launch a virtual private cloud service with a wordy moniker: AT&T Synaptic Compute as a Service with

AT&T launches cloud-based unified communications service

AT&T (NYSE: T) is giving businesses a less painful method for business users to collaborate across wireline and wireless domain with its new cloud-based unified communications (UC) service.

Windstream widens UC service web through ShoreTel distribution agreement

Acquisitions are only one part of Windstream's (Nasdaq: WIN) plan to build its business service portfolio, so the provider's plan to extend a distribution agreement with ShoreTel for its Unified

BT extends availability of One Voice service to U.S. businesses

BT (NYSE: BT) is extending its One Voice anywhere voice application service to its U.S.-based multisite business customers in an effort to help businesses save on costly wireless roaming charges.

Week in research: ROADM market dynamics shift; SMBs cherry pick unified communications

ROADM market dynamics shift: Like any market segment, the ROADM WSS component market has seen its share of ups and downs. Despite seeing what may be described as a "pull-back in the first half of

Synergy Research: SaaS-based conferencing boosts UC applications market

As more businesses leverage Software as a Service (SaaS)-based web conferencing, they are using more Unified Communications applications. Synergy Research Group attributed the 11 percent increase

Week in research: VoIP boosts core voice; DSL equipment sales climb

Enterprise VoIP boosts core voice: Emerging IP voice services like SIP trunking and hosted unified communications (UC) helped drive growth in the wireline voice core market, says an Exact Ventures