As enterprises move into what Gartner calls the "third wave" of unified communications, social media sites including Twitter and Facebook will become part of the growing set of functions.
Cloud-based unified communications, or UCaaS, has become the latest fashion craze in the cloud services market. Initially, UCaaS was an attractive option for SMBs. But now, it's getting the attention of larger multisite enterprises that see value in deploying services via the cloud versus investing in infrastructure and equipment.
Verizon on Wednesday unveiled a new cloud-based collaboration and hosted voice service that will deliver collaboration tools typically only available to large enterprises.
Big things ahead for VoIP: If last week's IT EXPO was any indication, the market for VoIP (voice over Internet protocol) and UC (unified communications) services continues to rise rapidly. A new Infonetics Research report says that $377 billion will be spent on both business and residential VoIP services between 2012 and 2016.
The IT and telecom industries are in agreement that there are a number of benefits to unified communications. However, early UC adopters face a number of near-term challenges.
Comcast Business has made Houston the latest target for its cloud-based unified communications (UC) services set in a bid to win SMBs away from regional incumbent AT&T.
Comcast Business (Nasdaq: CMCSA) is making another move to appeal to larger business clients by serving up its cloud-based voice and unified communications Business VoiceEdge service. As a
Sprint (NYSE: S) is taking advantage of this week's Enterprise Connect event to debut its serve up a new hosted unified communications offering that it says will make it easier for business customers
As the Enterprise Connect show gets off the ground in Orlando, Fla. this week, FierceEnterpriseCommunications editor Jim O'Neill addresses the emerging connection between videoconferencing and
Vendor-agnostic session border controllers (SBCs) will continue to play a key role as more and more businesses adopt SIP trunking for their voice and unified communications (UC) needs, Acme Packet