As large and small businesses try to find new ways to retain and acquire new customers, they are finding their best tools could be new solutions that integrate unified communications and social media.
Core networks are poised for the next step in wavelength, as operators worldwide are on the verge of deploying coherent 100G. Infonetics Research predicts that by 2015, the number of deployed coherent wavelengths will climb from 5 percent to 37 percent.
Now that we're entering into the final days of 2012, Fred Donovan, Editor of FierceEnterpriseCommunications, is listing the dominant storylines of the past year.
When it comes to choosing providers for unified communications services, IT managers like three vendors: Cisco, Microsoft and Avaya, said a new TechTarget survey of 348 enterprise IT professionals.
It's been an interesting quarter for wireline and the telecom industry in general, with M&A activity continuing and traditional telcos swaying toward VDSL solutions. But some new trends have cropped up in the past few months.
For many smaller independent ILECs, which have spent much of their 100-plus year lives selling nothing more than traditional POTS, unified communications for businesses is becoming a new revenue savior. As the PSTN declines, UC could mean the difference between survival or extinction.
As enterprises move into what Gartner calls the "third wave" of unified communications, social media sites including Twitter and Facebook will become part of the growing set of functions.
Cloud-based unified communications, or UCaaS, has become the latest fashion craze in the cloud services market. Initially, UCaaS was an attractive option for SMBs. But now, it's getting the attention of larger multisite enterprises that see value in deploying services via the cloud versus investing in infrastructure and equipment.
Verizon on Wednesday unveiled a new cloud-based collaboration and hosted voice service that will deliver collaboration tools typically only available to large enterprises.
Big things ahead for VoIP: If last week's IT EXPO was any indication, the market for VoIP (voice over Internet protocol) and UC (unified communications) services continues to rise rapidly. A new Infonetics Research report says that $377 billion will be spent on both business and residential VoIP services between 2012 and 2016.