Unified Communications (UC) is the incorporation of real-time communication services like chatting, telephony, video chatting, data sharing, call control and speech recognition with non-real-time communication services, e.g., unified messaging like email, texting, integrated voicemail, and fax. UC is not a simple, singular product; rather, it is the process by which a set of these products provide a consistent unified user interface and user experience across various device and media platforms. UC incorporates a multitude of types of communication exchanged on the TCP/IP network to encompass other types of communications like IPTV and Digital Signage Communications. These communications methods are incorporated into a larger network of communications deployment and can be sent to an individual or broadcast to many clients. UC allows a user, for example, to receive a standard voicemail message and access the message via email or text message. Unlike unified messaging, UC allows a user to access messaging in real-time or at a later time. Unified messaging only allows a user to check converted messages at a later time.


Unified Communications

Latest Headlines

Latest Headlines

TELUS to employ GENBAND's app server for UC services

TELUS (Toronto: T.TO) continues to move ahead with its all-IP network vision with plans to deploy GENBAND's A2 Converged Application server on its network to deliver unified communications (UC)

BT taps Kim McMann to oversee U.S. and Canada operations

BT's (NYSE: BT) appointment of HP alum Kim McMann as president of U.S. and Canada divisions is a clear indication that the UK-based incumbent sees strong opportunities in the U.S. market. Reporting

Verizon, Microsoft extend cloud-based UCC services to SMBs

Cloud services may initially have been heralded as all the rage for large businesses, but Verizon (NYSE: VZ) and Microsoft (Nasdaq: MSFT) believe these services can also have great utility for small

Bell Aliant turns to GENBAND to power up its UC service suite

Bell Aliant (Toronto: BA-UN.TO) has employed GENBAND to advance its unified communications (UC) drive for its business customer base. The Canadian service provider will leverage GENBAND's C20

BT to maintain UK government service contracts

BT (NYSE: BT) dodged a bullet this past week when the UK government revealed it would not cut contracts with the incumbent carrier as it tries to tighten its purse strings. Following talks with

Broadvox, Cypress Communications reveal merger plans

Broadvox and Cypress Communications have decided that they would be more powerful if they combined their resources into one larger company. Both service providers bring different yet complementary

IBM targets telcos with carrier-grade cloud services platform

At a time when traditional wireline revenues are flattening or dropping, IBM is offering a new way for service providers to increase revenue. The company announced the IBM Cloud Service Provider

Skype and Avaya strike agreement to extend services to any size business

Avaya and Skype are combining their expertise in Internet voice and enterprise communications to penetrate the diverse business services market. The two-phase agreement includes a go-to-market

BT Global gains Cisco master UC specialization

BT continues to make progress in the U.S. market, and achieving Cisco's Master Unified Communications (UC) specialization is another indication that its efforts in the region are paying off. By

Orange Business, Cisco, EMC VMware strike cloud computing pact

Orange Business believes the best way to advance its cloud computing delivery vision will be through a united front so it's working with Cisco, EMC, and VMWare to form the Flexible 4 Business