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Vodafone

Latest Headlines

Latest Headlines

Customer service still has a long way to go, as personal experience shows

Every event I go to and every conversation I have with operators tends to at some point touch on how operators are putting the customer first and how customer experience is at the forefront of everything they do. But time and time again, this still fails to be reflected in how they treat their customers when it comes down to the personal contact level.

Deutsche Telekom favourite to replace Verizon as German government comms provider

Deutsche Telekom emerged as the frontrunner to replace Verizon as the German government's main communications provider, after a decision to drop the U.S. operator due to concerns about spying.

UK government discusses national roaming deal with operators to tackle poor coverage

The UK government is looking into creating a national roaming agreement between the country's mobile network operators in an effort to improve poor signal coverage in certain areas.

Vodafone teams with Cyan to develop M2M services in India

Vodafone has taken a further step in the development of its machine-to-machine (M2M) activities by teaming up with UK-based Cyan Holdings to address the smart metering market in India.  

Can Giffgaff, Wifog and other new MVNOs become the next Virgin Mobile?

What does it actually take to become a successful MVNO? Network operators, MVNOs and enablers of MVNOs likely have different answers to that question. The overwhelming message appears to be that to succeed MVNOs need to find a business model that works for all parties concerned.

Vodafone drives connected car strategy with €145M telematics buy

Vodafone said it plans to buy telematics and security specialist Cobra Automotive Technologies through a voluntary offer that values the Italy-based company at around €145 million ($197 million).

Telenor seeks 100% of Indian unit Uninor

Telenor plans to raise its ownership of Indian unit Uninor to 100 per cent from 74 per cent at present, following a similar move by Vodafone in April that saw the UK-based operator increase its stake in Vodafone India to 100 per cent.

Deutsche Telekom follows Vodafone by disclosing communication interception data

Deutsche Telekom revealed German security agencies requested nearly 50,000 phone line intercepts in 2013, in a move that came less than a week after Vodafone caused a stir by revealing similar data relating to its global operations.

Privacy advocates welcome Vodafone report on international government wire tapping

Vodafone has disclosed that 29 countries have requested customer call data on its network in the last year, in one of the first mobile operator reports of its kind.

EU sets new regional data protection rules

European politicians agreed new data protection rules for companies headquartered outside the European Union, as part of reforms of privacy laws.