Every event I go to and every conversation I have with operators tends to at some point touch on how operators are putting the customer first and how customer experience is at the forefront of everything they do. But time and time again, this still fails to be reflected in how they treat their customers when it comes down to the personal contact level.
Deutsche Telekom emerged as the frontrunner to replace Verizon as the German government's main communications provider, after a decision to drop the U.S. operator due to concerns about spying.
The UK government is looking into creating a national roaming agreement between the country's mobile network operators in an effort to improve poor signal coverage in certain areas.
Vodafone has taken a further step in the development of its machine-to-machine (M2M) activities by teaming up with UK-based Cyan Holdings to address the smart metering market in India.
What does it actually take to become a successful MVNO? Network operators, MVNOs and enablers of MVNOs likely have different answers to that question. The overwhelming message appears to be that to succeed MVNOs need to find a business model that works for all parties concerned.
Vodafone said it plans to buy telematics and security specialist Cobra Automotive Technologies through a voluntary offer that values the Italy-based company at around €145 million ($197 million).
Telenor plans to raise its ownership of Indian unit Uninor to 100 per cent from 74 per cent at present, following a similar move by Vodafone in April that saw the UK-based operator increase its stake in Vodafone India to 100 per cent.
Deutsche Telekom revealed German security agencies requested nearly 50,000 phone line intercepts in 2013, in a move that came less than a week after Vodafone caused a stir by revealing similar data relating to its global operations.
Vodafone has disclosed that 29 countries have requested customer call data on its network in the last year, in one of the first mobile operator reports of its kind.
European politicians agreed new data protection rules for companies headquartered outside the European Union, as part of reforms of privacy laws.